6440 customer service English-speaking jobs in Portugal

About Broadvoice | GoContact At Broadvoice | GoContact, we believe that exceptional customer experience ... AI‐powered contact center and communications solutions are designed to help mid‐market businesses simplify service

Our AI Workers resolve refunds, billing enquiries, complaints, claims, bookings, and service requests ... on experience, scope, and impact About Noxus Noxus builds AI Workers that execute real work inside customer

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions

How can we automate all customer service interactions as much as possible, from process automation to ... Key challenges / use cases How do we enrich customer service conversations with accurate language detection ... service solutions at scale. ... Job Description Our team is responsible for helping Customer Experience teams to achieve their best, ... Analyze large, multi-lingual customer interaction datasets to uncover insights and power new solutions

How can we automate all customer service interactions as much as possible, from process automation to ... Key challenges / use cases How do we enrich customer service conversations with accurate language detection ... service solutions at scale. ... Job Description Our team is responsible for helping Customer Experience teams to achieve their best, ... Analyze large, multi-lingual customer interaction datasets to uncover insights and power new solutions

Collaborate with cross-functional teams (e.g., marketing, customer service, IT, and operations) to define ... self-service portals, and digital engagement for utility services. ... Architect, design, and implement Salesforce Commerce Cloud solutions to support e-commerce, customer ... Implement A/B testing and other optimization strategies to enhance customer engagement and conversion ... Knowledge of the utilities industry, including billing, metering, or customer engagement processes, is

strategy & execution: Own the number across all revenue streams: hardware sales, SaaS licenses, and field service ... You'll lead a cross-functional team spanning Sales, Business Development, Revenue Operations and Customer ... that reflect the bundled value of hardware + software + installation + maintenance + supportOwn the customer ... Define and evolve our GTM modeTeam building & leadership: Recruit, develop and lead Sales, BDR, RevOps, Customer

as a standard of service in their stores;Definition of objectives and optimization of action plans for ... transactions, evaluating and certifying that they all meet the needs of customers and seek personalized service

Service activities as per the agreed calendar and KPIsSupport Statutory and Year End Reporting to the ... necessary details and evidences so Application Services and/or Products can investigateHighlight to Service ... Service activitiesEnsure Tickets and Calls are responded within SLA timescales and to a high standardSupport ... Standards are adhered and followedContribute to team meetings and raise any issues immediately to your Service ... Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting

customer service consistent with the daily service basics of the brand.Executes exemplary customer service ... driving customer loyalty by delivering service excellence throughout each customer experienceProvide ... strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Executes ... correspondence).Providing Exceptional Customer ServiceSupports the company's service and relationship ... and supports the company's Customer Service Standards and property's Brand Standards.Provides excellent

and service quality. ... Experience managing Global IT Services and working with global service providers. ... Define, monitor, and report on SLAs, KPIs, and service performance metrics for SAM services. ... Ensure seamless service transition, stabilization, and operational handover for new software assets, ... Oversee Managed Service Providers responsible for day-to-day SAM operations, ensuring consistent execution

Contact Centers, Customer Operations, or Service Management.Proven experience in:Setting up, scaling ... Position Customer Contact Center (CCC) LeadWe are looking for a Customer Contact Center (CCC) Lead to ... shape, manage, and continuously improve our Customer Contact Center, ensuring an excellent customer ... Contact Center (L1 support).Own the CCC service model, scope, processes, and performance.Manage and ... govern external contact center service providers, including contracts, SLAs, and KPIs.Define, track,

Provide excellent customer service that promote satisfaction.Welcome and acknowledge all guests according ... service guidelines.What are we looking for? ... and tidy and ready to accept guests.Follow all relevant health department rules/regulations and all customer ... meeting rooms as required.Fulfill processes and procedures related to product set ups, quality and service

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business ... AI-powered contact center and communications solutions are designed to help mid‐market businesses simplify service ... culture.POSITION SUMMARY Broadvoice is seeking a Senior Product Manager to lead our Contact Center as a Service ... platform scale and performance, especially for voice and AI‐integrated workflows.Champion end‐to‐end customer

service agents and administrators.What you'll be doingOwn delivery of frontend and backend features, ... join our AI Copilot organization, a multi‐million ARR product that puts AI directly into the hands of customer

service. ... internationally recognised for its technical leadership, broad experience, and exceptional level of customer

service agents and administrators.What you'll be doingOwn delivery of frontend and backend features, ... join our AI Copilot organization, a multi‐million ARR product that puts AI directly into the hands of customer

lifecycle, SLAs, and the service catalog. ... Job Description As an IT Service Operations Engineer you ensure stable, secure, and compliant services ... e.g., incident, request, problem, change), enforce governance policies and standards, and manage the service ... related field3–5 years of experience in ITSolid understanding of ITSM frameworks and IT governance/service ... lifecycle managementExperience managing external IT service providers and their SLAs/KPIsStrong analytical

chaotic world of customer service. ... ES ideal customer profiles and customer buying journey. ... Ability to travel to customer locations. ... solutions based on customer interactions and feedback. ... What You'll Be DoingPositioning Employee Service Use Cases: Serve as an expert on Employee Service solutions

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... resolution of incidents and fulfillment of service requests per ITIL.