8500 customer service English-speaking jobs in Portugal

Journey Mapping & Service Blueprinting: Proficient in creating customer journey maps and service blueprints ... Journey Mapping: Develop end-to-end customer journey maps that visualize the customer experience across ... customer interactions, supporting processes, and the underlying systems to ensure cohesive and efficient ... service delivery. ... What you will be doing: Service Blueprint Development: Create detailed service blueprints that map out

Continuously monitor and improve service processes to enhance efficiency and customer satisfaction. ... Service Management:Oversee the delivery and performance of IT services, ensuring adherence to service ... Familiarity with IT service management frameworks (e.g., ITIL). ... Identify and resolve service incidents and problems in a timely manner. ... Collaborate with stakeholders to define and implement IT service strategies and roadmaps.

Infrastructure, Helpdesk and Service Level Manager Infrastructure, Helpdesk and Service Level Manager ... Level Manager Country: Portugal We are hiring an Infrastructure, Helpdesk and Service Level Manager ... type Full time posted on Posted Yesterday job requisition id Req1406343 Infrastructure, Helpdesk and Service ... We are looking for a dynamic and experienced professional to lead our Infrastructure, Helpdesk, and Service ... roles, with a focus on team management and IT infrastructure coordination; Strong knowledge of ITIL and service

quality and customer satisfaction. ... We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added ... employees, more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer ... Service Level Management: Monitor and report on service level agreements (SLAs), ensuring that service ... Domain Service Support will be responsible for overseeing and managing the IT service support functions

Collaborating closely with cross-functional teams to facilitate seamless IT service management and customer ... efficiency of IT service delivery. ... Promptly addressing customer issues and concerns with professionalism to maintain high levels of satisfaction ... Skills: We anticipate our ideal candidate to exhibit the following attributes: A strong commitment to a customer-centric ... A keen ability to deliver added value to customers and provide top-tier service.

Do you enjoy the challenges of customer service? ... You have mathematical skills, a taste for customer service, and good communication skills. ... liaise with other departments such as Finance, Planning, Production, and Warehouse to ensure a good service

Do you enjoy the challenges of customer service? ... You have mathematical skills, a taste for customer service, and good communication skills. ... liaise with other departments such as Finance, Planning, Production, and Warehouse to ensure a good service

Customer service experience is a plus but not required. Ability to work in rotating shifts. ... Collaborate with team members to improve service quality. ... Nordic Customer Support Roles in Lisbon! ... Maintain accurate records of customer interactions. ... Join our dynamic customer support team in beautiful Lisbon!

You will work with your Team Members to deliver a high quality service experience that exceeds customer ... expectations through the following tasks: Receive orders and serve customer requests completely in a ... area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts ... mandatory Flexible, reliable, and responsive to a range of work situations Prepared to manage a variety of customer ... 1050-105 A Food and Beverage Attendant affects every Guest experience with our restaurants, bars, room service

Experience in customer service, logistics, or e-commerce operations is a plus. ... designing, optimizing, and standardizing customer service processes to improve operational efficiency ... What you'll do Optimize & Standardize Customer Service Processes – Design and implement efficient ... workflows that improve service quality, reduce handling time, and enhance the overall customer journey ... automation, self-service solutions, proactive communication, and process improvements.

various industries including retail, banking, or any other type of customer service; • A strong problem ... Service with strong orientation to the customer (mandatory); • Teamwork/ Interpersonal skills; • Experience ... responsabilidades chave As a Customer Support Agent, your role involves providing exceptional B2B customer ... service platforms is a plus; • A professional, helpful and friendly attitude coupled with the ability ... Deliver excellent personalized service and assist sellers through communication channels which may include

innovative, cross-functional strategic solutions within Lifecycle Safety service lines to meet customer ... As a Safety Project Manager, you will be accountable for management and service delivery excellence of ... Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills. ... Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery ... Work in a customer centric fashion analyzing current and future customer needs and actively developing

Assess stakeholders’ feedback and improve procedures accordingly to ensure that great customer service ... based on performance measurement and reporting against agreed standards and external benchmarks, and customer ... Ensure that relevant systems and technology tools deliver maximum value to the business, as defined by customer ... and service providers, ensuring the required targets are achieved. ... with customers and enforce Service Partnership Agreements (SPA) for new or existing customers.

You’ve got a proven track record in customer service or any role where helping people is key. ... Collaborate with your awesome colleagues to improve service processes and share ideas to elevate the ... for our Spanish-speaking customers, answering questions, solving problems, and delivering exceptional service ... customer experience. ... Document and track customer feedback, ensuring no detail is left behind.

Help maintain an effective service system in the customer service center to ensure efficient operations ... Business and customer-oriented mindset focusing on the quality of the service delivered. ... Follow through and track escalated and active issues, ensuring timely resolution to meet or exceed customer ... Level 1-3 monitoring and escalation systems, ensuring security and infrastructure health, and enhancing customer ... Assist in the preparation of technical reports related to the service (Service Level Agreement, incidents

negotiates the prices of the service, ensures the daily follow-up of the after-sales service center ... Minimum 3 to 5 years of experience in customer and supplier support. ... Investigates and resolves customer issues related to after-sales activity. ... , Manufacturer) for the establishment of after-sales service. ... Identifies the customer's request, participates in the response to RFI, RFQ, tenders and contract

Qualifications Genuine smile Good looking and sympathetic Customer orientation Passion for service ... excellence, exceeding customer expectations. ... standards and internal procedures of hygiene and safety in order to guarantee a service of quality and ... , including painting, plumbing, air conditioning, sound and minor equipment repairs, complying with service ... you will report to the Chief of Maintenance and will be responsible for carrying out the maintenance service

This role combines technical expertise with customer service excellence to ensure optimal system performance ... We are seeking a dynamic Field Service Representative to join our Engineered Solutions team, focusing ... Participate in technology validation and field testing initiatives Drive continuous improvement in service ... and water quality analysis Provide expert technical consultation and troubleshooting services Manage customer ... quality testing and analysis Strong safety awareness and regulatory compliance knowledge Excellent customer

We are looking for a Service Operations Analyst for a long term role in this hybrid project in Porto

Responsibilities Implementation and continuous improvement of IT service management processes Definition ... Job Description We are looking for a CyberSecurity Service Manager in the IT infrastructure and cybersecurity ... practices and tools Strong organizational and problem-solving skills, with a proactive approach to service ... Science, Software Engineering, Information Systems or related areas; At least 3 years of experience in IT Service