5505 customer service English-speaking jobs in Portugal

Lead customer onboarding to ensure a clear understanding of contract scope, service expectations, and ... We are looking for a Customer Success Manager to act as a strategic partner to customers by leading service ... Monitor service delivery and customer sentiment proactively, resolving issues and risks before they escalate ... Develop and maintain Joint Success Plans that align customer goals with service outcomes, driving accountability ... How You’ll Shape Our Success The Customer Success Manager (CSM) plays a pivotal role in driving customer

in service operations. ... Driving Operational Excellence Through Strategic Service Delivery. ... Develop and implement policies, procedures, and processes to improve service delivery. ... Our Values: Excellence, People, Growth The opportunity The Director, Service Delivery is responsible ... They work closely with cross-functional teams to develop and implement service delivery strategies, manage

Job Description We expect the Service Delivery Manager to: 1. ... Service Delivery Management: Ensure compliance with procedures, instructions, KPIs, and support contract ... Service Improvement: Identify opportunities for process improvements and implement best practices to ... enhance service delivery, Identify opportunities to enhance the teams' active monitoring and reporting ... Qualifications Must-have skills: 3+ years of experience in IT Service delivery management, Strong understanding

THE ROLE As an Indie Campers Service Recovery Agent you’ll be focused in analyzing customer complaints ... through calls, emails, and chat to address their concerns, offer solutions, and ensure high standards of service ... Review daily customer interactions to ensure quality, provide feedback, and support Customer Satisfaction ... Maintain and update Knowledge Base resources for accurate and consistent customer support. ... Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong

Monitor and improve OLAs, SLAs, and KPIs to maintain high service quality. ... Lead and mentor the Operations Management Team (TTS) to optimize service efficiency. ... Strong expertise in ITIL frameworks, service management, and IT operations strategy. ... empowers people & organizations by matching great talents to great projects, is looking for the next Service ... a great match if you have: Availability to travel for the first 2 months. 5+ years of experience in Service

: Work closely with service field sales and other customer service teams, engineering and several internal ... departments, to enhance service proposal content. ... It unites technologically leading companies with more than 100 production, service and sales locations ... Your role in our team: As a Service Sales Specilaist, your primary responsibility will be to excel in ... timely submission. o Risk Assessment: Evaluate risks associated with each service tender and propose

You will act as a trusted advisor, orchestrating end‑to‑end service delivery, managing customer relationships ... Join to apply for the Technical Service Manager role at SAP We help the world run better. ... High proficiency in customer communications and presentations. ... Experience in IT service delivery (infrastructure), technical operations, and project management. ... Summary We are seeking a skilled and motivated SAP Technical Consultant to join our team as a Technical Service

Internal Collaboration: Work closely with service field sales and other customer service teams, engineering ... Join to apply for the Service Sales Specialist role at Körber Join to apply for the Service Sales Specialist ... and several internal departments, to enhance service proposal content. ... Attend pre-bid meetings and address client queries related to service offerings. ... It unites technologically leading companies with more than 100 production, service and sales locations

service globally. ... Ensure delivery of a robust service, in a global service organisation mindset that can work flexibly ... Share service insights with both the Senior Service Specialist and Infrastructure Specialist to help ... The Infrastructure & Service Engineer has primary responsibility to deliver technology services to Elementis ... The Infrastructure & Service Engineer will work closely with the Senior Infrastructure Specialist in

Share service insights with the Senior Service Specialist and Infrastructure Specialist to improve service ... Collaborate with service providers when applicable to continuously improve service quality. ... Ensure delivery of a robust service within a global service organization mindset, able to flex and prioritize ... Overview The Infrastructure & Service Engineer has primary responsibility to deliver technology services ... The Infrastructure & Service Engineer will work closely with the Senior Infrastructure Specialist in

We want collaborators who are passionate about technology, who exceed themselves, and are focused on customer

Be a sponsor of service transition processes from product to operations. ... We are seeking a meticulous and curious problem-solving individual contributor who excels at leading service ... You need to be someone who is restless until the end-to-end of a service, product and/or a process is ... You will also be well known for being a facilitator and active contributor to any service issues, business ... Proven ability to define, track, and communicate KPIs, SLAs, and service health metrics at both technical

major development projects, working closely with our product managers and other teams to implement customer-impacting ... We’re looking for a Senior Software Engineer to join our WARP Edge service team. ... Overview Join to apply for the Senior Software Engineer - WARP Edge Service role at Cloudflare. ... You will be working on our WARP service, which securely terminates tunnelled traffic from millions of ... This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare

service and confident communication skills, customising your* interaction to the individual customer ... and/or operational level agreements with strong customer service, interpersonal and active listening ... service to the customer whilst demonstrating excellent levels of technical skill to resolve issues accurately ... help customers get set up and operational* Empowering customers by promoting Knowledge base and self service ... for groups or individuals* Organize and schedule remote Hoist upgrades and maintenance minimizing the service

& Service Management, and Tech Academies.What are we looking for? ... years experience in SAP Basis and/or infrastructure operation/development/Application Managed Services Service ... professional and personal development of our team.We work with Nearshore projects, TM & Project Development, Service ... success.Work Experience:5+ years experience in a customer-facing roleMinimum one year experience in ... / escalation management skillsC-Level Customer Communication & Presentation (ability to translate between

service and business efficiency. ... Your main tasks will be: Customer Experience Management: Our customers matter! ... As a Camper Store Manager, your mission will be to attain the objectives in terms of sales, service and ... an outstanding service and developing long-term relationships with our customers at an omnichannel level ... You will have a crucial role in ensuring that the level of customer satisfaction is met by providing

Customer Service . ... Attend and provide post–sale service. Business Intelligence . ... expectations to ensure delivery of the best of our services, generate demand, through appropriate care and service ... Manage customer relationships by resolving client concerns, ensuring customers are set up in CRM . ... Work with General Manager and Sales Team to execute a business strategy for all customer segments in

Previous experience in emergency dispatching, roadside assistance, or high‑level customer service, preferably ... customer autonomy. ... Ability to manage multiple cases simultaneously while maintaining high‑quality service. ... Work closely with insurance companies, service providers, and partners to activate necessary support ... Develop and improve internal documentation and self‑service materials to enhance team efficiency and

We are looking for a Customer Success Manager to act as a strategic partner to customers by leading service ... Plans that align customer goals with service outcomes, driving accountability and shared success Collaborate ... customer value, satisfaction, and growth across the customer lifecycle. ... contract scope, service expectations, and the path to first impact Develop and maintain Joint Success ... the delivery of contracted services, ensuring that all agreed deliverables are met in line with the service

Join to apply for the Mid-level Service Desk Agent (m/f/d) role at SOFICO. ... Your Responsibilities Serve as the main contact for customer support requests, ensuring all technical ... of deployed releases and patches at customer sites Your Skills And Experience A degree in IT, engineering ... troubleshooting is a plus Excellent communication skills in English (additional languages are a plus) A customer-centric ... What The Job Is About As a Service Desk Agent, you will play a crucial role in delivering high-quality