2695 customer service English-speaking jobs in Lisbon

Product Owner Service Resolution and Quality - Customer Service Transformation (m/f/d) As part of our ... Customer Service Transformation, you take ownership of the Service Resolution and Quality product, operating ... service environments. ... You design and implement seamless customer and agent workflows, leveraging automation and cutting‐edge ... complaint handling and regulatory workflows across all markets, ensuring a consistent, high‐quality customer

Actively manage call queues to support efficient distribution and minimize customer impact. ... channels (ticket/email, phone, chat, self-service). ... What are we looking for The Service Desk is expanding its European team and we are looking for a Real ... You will ensure service level performance , queue health , and schedule adherence across multiple inbound ... What should you have Proven experience in Real Time / WFM , Service Desk, Help Desk, or Call/Contact

What you will do Lead Tier 1 customer engagement and oversee day‐to‐day Customer Service and OTC operations ... CUSTOMER EXPERIENCE SERVICE MANAGER Jobio · Lisboa, Lisbon Metropolitan Area, Portugal Join our team ... Minimum Requirements Bachelor's degree 6–8 years of experience in Customer Service, Order‐to‐Cash, Supply ... to enhance service efficiency and visibility Lead and support continuous improvement, automation, and ... operations transformation roles Regional service delivery organizations Global business services (GBS

Customer Support Service Transition Senior Analyst Posted: 22.05.2026 Job Information Location: Jobio ... Experience in customer service and project coordination/management (certification is beneficial). ... Detail‐oriented and organised mindset, curiosity, and a strong customer focus. ... Drive continual service improvements and internal optimisation initiatives. ... Guide customers, partners, and internal support teams through the service transition journey.

About AUTOMAISE Automaise is an enterprise AI platform that automates complex customer service interactions ... We help large enterprises reduce customer service cost improve operational efficiency, and deliver better ... Lead the Head of Solutions (pre‐sales), Head of Partnerships, and Customer Success Manager. ... customer experiences – through AI Agents that integrate with existing CRM, CCaaS, and ERP systems. ... includes three Regional Sales Managers (PT, ES, UK), a Head of Solutions, a Head of Partnerships, and a Customer

Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA) ... Ensure service information accessible by sorting and filing documents/forms. ... May schedule field service repair calls. Handles requests for additional company materials. ... ABOUT ENOVIS™ As suas responsabilidades | What You'll Do Interacts with customers, company sales and/or service ... text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service

A Support Manager ensures excellent customer service together with support teams and drives them towards ... on customer reporting and satisfaction. ... They have a broad technical understanding, good know-how of service level management, and a strong focus ... These solutions support use cases such as fleet operations, service and maintenance, mobility services ... Proven experience in setting up and managing Incident, Problem, Service Request, and Change Management

We are currently hiring Customer Service Representatives to join an international support team based ... timely customer support Assist customers with issue resolution and service-related questions Escalate ... mindset Ability to work in a structured support environment Previous customer service experience is ... Ensure high standards of customer satisfaction and service quality Requirements English communication ... service operations.

efficient operation of assets, while contributing to customer satisfaction. ... Support customer training, technical briefings, and on‐site guidance when required. ... The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service ... The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and ... The Senior Service Engineer operates with a high degree of autonomy, supports complex service activities

needs into clear, effective solutions, mainly within Salesforce Service Cloud environments. ... Work with Salesforce Service Cloud, understanding core concepts and processes (technical exposure is ... What You Bring Solid knowledge of Salesforce Service Cloud (functional, with technical exposure preferred ... Previous experience in Customer Care projects (telecom sector is a strong plus). ... Participate in Customer Care projects, preferably within telecommunications environments.

and sales agents within our customer self-service portal. ... Curiosity and passion for AI, automation, and customer service improvement. ... Interest in AI-powered customer service tools, chatbot development, and automation platforms. ... Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies ... This role is ideal for someone who is passionate about AI, automation, and customer service and eager

Customer Success & Service Improvement Perform detailed analysis of customer support data to identify ... What You'll Bring Significant experience (10+ years) in Service Operations, Customer Support, Service ... A continuous improvement mindset with a focus on service excellence and customer outcomes. ... customer queries. ... Support customer success initiatives for strategic accounts.

facing) to own the technical delivery of their AI-powered customer service platform. ... service platforms such as Zendesk or Salesforce Service Cloud Background in SaaS implementation, solutions ... that's genuinely cracked the e-commerce chatbot problem is looking for a Integration Engineer (not customer ... engineering, or technical customer support If this sounds like your kind of role, feel free to reach ... Success Managers to align technical delivery with customer outcomes and ROI Feeding structured product

We are looking for English native speakers OR fluent in English (C1) to work as a Customer Service in ... Compliance with company regulations for Data Protection and Information Security; Maintaining positive customer

Provide solutions to any customer service issues and enhance customer experience by identification of ... Experience in a customer service environment, including complaint-handling / sales responsibilities would ... As a Premier Customer Care Representative you will support the FedEx Customer Experience strategy by ... care and service to Enterprise Global & Regional Accounts, while optimising new business opportunities ... Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every

Knowledge of customer service operations and best practices. ... Implement and customize Service Cloud features, including case management, knowledge base, and customer ... We are proud of our people at the service of technology. We are proud of our diverse environment. ... Job Description Design and develop custom Salesforce Service Cloud solutions to meet business requirements ... Information Technology, or related field. 3+ years of experience in Salesforce development, with a focus on Service

Customer Service experience in a medical or health‐related environment (preferred). ... Customer Care teams supporting Canada and Australia markets, ensuring KPIs, quality standards, and service ... that promotes best practices and standards, including contact centre metrics, workforce management, service ... Handle the most complex customer complaints and/or inquiries. ... Job Summary Senior Operations Team Lead, International Customer Care – Lead day‐to‐day operations for

high customer satisfaction. ... customer sites when required. ... Develop and maintain strong customer relationships. ... Delivery Manager We are looking for a Support Manager / Service Delivery Manager to join our Service ... Be the primary point of contact for the customer, ensuring delivery to contracted SLAs and maintaining

Customize and extend Dynamics 365 CRM functionalities across Sales, Customer Service, Field Service, ... Service, Field Service, Marketing) with hands‐on customization and extension. ... medior (4-6 years) and senior (6+ years) profiles Experience in Microsoft Dynamics 365 modules (Sales, Customer

Lead and participate in customer meetings, focused on service management and continuous improvement. ... experience throughout the service lifecycle. ... a fast‐paced, service‐driven environment. ... Educate customers on Colt's tools and processes, promoting digital engagement and self‐service. ... maintain customer satisfaction.