18 customer service English-speaking jobs in Paços de Ferreira

API interfaces and related tools Experience querying SQL or NoSQL databases Basic knowledge of IT service

Minimum of 5 years of experience in IT service management , with a focus on incident management .

TIBCO ActiveMatrix BusinessWorks™ Ecosystem: TIBCO ActiveMatrix BusinessWorks, Enterprise Message Service

Model: Freelance / service provider Location: Porto (office-based collaboration)

Manage tickets and service requests through ITSM tools (ServiceNow, Jira Service Management, Remedy,

We work with Nearshore projects, TM & Project Development, Service Management and Tech Academies .

We work with Nearshore projects, TM & Project Development, Service Management and Tech Academies .

What you will do: Manage and analyze incidents, ensuring resolution and compliance with the agreed Service

Previous experience: DDD & service decomposition. API & schema design. Kafka-based EDA.

Collaborate with solution providers to fix issues impacting the service (management of support tickets

Experience with REST APIs and Service/events-oriented architecture.

Client focused with high customer care. Strong team interaction capacity.

Prioritize and facilitate the early resolution of client issues, ensuring adherence to agreed Service

Experience working with REST APIs and service design best practices.

Experience working with RESTful APIs and service integration.

Experience implementing SLIs, SLOs, and SLAs to ensure service reliability.

Knowledge of microservices or service-oriented architecture .

Our primary goal is to service all European markets in implementing and maintaining contract management