19 customer service English-speaking jobs in Paços de Ferreira

Skills to follow up/challenge remediation plans implemented by service providers or entities. ... Skills to follow up/challenge remediation plans implemented by service providers or entities.

Manage tickets and service requests through ITSM tools (ServiceNow, Jira Service Management, Remedy,

What you will do: Manage and analyze incidents, ensuring resolution and compliance with the agreed Service

team supports our operational teams in providing our clients with the best quality of uninterrupted service

Client focused with high customer care. Strong team interaction capacity.

Experience in REST API testing , ensuring service quality and reliability.

Collaborate with solution providers to fix issues impacting the service (management of support tickets

Experience with REST APIs and Service/events-oriented architecture.

Act as a liaison between the Global Service Lead and regional IAM teams to ensure alignment throughout

Experience working with REST APIs and service design best practices.

Experience working with RESTful APIs and service integration.

Experience with Salesforce clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).

Experience with REST APIs and Service/events-oriented architecture.

Experience implementing SLIs, SLOs, and SLAs to ensure service reliability.

Knowledge of microservices or service-oriented architecture .

Prioritize and facilitate the early resolution of client issues, ensuring adherence to agreed Service

Prioritize and facilitate the early resolution of client issues, ensuring adherence to agreed Service

Close collaboration with the IT teams (developers, service center, test center) and the project manager

Our primary goal is to service all European markets in implementing and maintaining contract management