16 customer service English-speaking jobs in Paços de Ferreira

ServiceNow Business Analyst with 4+ years of experience bridging business and IT teams to optimize processes and deliver high-quality ServiceNow solutions. Must have strong ServiceNow platform knowledge, including ITSM and at least one other module (CSM, ITOM, HAM, SAM, HRSD, ERM, FSM). Fluent English required.

3 to 7 years of SAP Functional experience with a strong focus on Customer Service and Plant Maintenance ... Management and Field Service processes, including end-to-end service management (Incident Management ... , service notifications, orders, billing, contracts, integration with Finance and Controlling); Ability ... experience, ideally 5+ years, in SAP ECC 6.0, specifically with SAP CS OR SAP PM ; Proven expertise in Service

Experience with JIRA and Service Now. Experience with ALM-Octane (advanced level).

a member of the VWFS Porto test team, you will deliver testing on a project or workstream to ensure customer

TIBCO ActiveMatrix BusinessWorks™ Ecosystem: TIBCO ActiveMatrix BusinessWorks, Enterprise Message Service

Manage tickets and service requests through ITSM tools (ServiceNow, Jira Service Management, Remedy,

reporting Participation in the contract analysis, and all related legal documents (Shareholders Agreement, service

team supports our operational teams in providing our clients with the best quality of uninterrupted service

Services: ASP.NET Web API RESTful, Service Windows.

Collaborate with solution providers to fix issues impacting the service (management of support tickets

Client focused with high customer care. Strong team interaction capacity.

Experience with REST APIs and Service/events-oriented architecture.

Experience working with RESTful APIs and service integration.

Prioritize and facilitate the early resolution of client issues, ensuring adherence to agreed Service

Knowledge of microservices or service-oriented architecture .

Close collaboration with the IT teams (developers, service center, test center) and the project manager