8 customer service English-speaking jobs in Santa Maria da Feira

Basic requirement: ITIL Foundation certification; ITIL V3 Expert certification (desirable); Excellent customer ... to join our dynamic IT Service Management (ITSM) team. ... Job Description Tires IT is looking for an experienced Process Owner for Service Catalogue Management ... Main Tasks: Global process responsibility for Service Catalogue Management; Development of the process ... strategy and the process roadmap in coordination with the IT service management strategy; Creation and

Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... service resources, as necessary. ... service resources, as necessary. ... Maintain service ticket ownership throughout the life of the support incident.

Excellent communication and interpersonal skills for working in a multicultural, corporate environment; Customer ... service mindset and proactive problem-solving approach; Experience working in shared service or corporate ... request tickets using internal service desk system; Perform desktop/laptop setup, configuration, and ... components; Support users on Microsoft Office and general PC issues, escalated through the internal service ... management informed of local activities, changes, and system status; Create and manage incident and service

And Leadership Skills Communication skills, namely English (knowledge of other languages is a plus) Customer ... Agility and Innovation skills A strong spirit of entrepreneurship and teamwork within the Global Business Service

main missions of the role are: Management and storage of new contracts, namely through the usage of customer ... contracts/sales orders in ERP ordered by external and/or internal customers Maintenance and update of customer

Main Missions Of The Role Are Management and storage of new contracts, namely through the usage of customer ... contracts/sales orders in ERP ordered by external and/or internal customers Maintenance and update of customer

Monitor and control equipment costs Secure Runoff and internal qualifications are done Manage PDI with customer

able to correctly perform all tasks in the company's ERP (Enterprise Resource Planning): Update of customer