7 customer service English-speaking jobs in Santa Maria da Feira

Basic requirement: ITIL Foundation certification; ITIL V3 Expert certification (desirable); Excellent customer ... to join our dynamic IT Service Management (ITSM) team. ... Job Description Tires IT is looking for an experienced Process Owner for Service Catalogue Management ... Main Tasks: Global process responsibility for Service Catalogue Management; Development of the process ... strategy and the process roadmap in coordination with the IT service management strategy; Creation and

Do you enjoy the challenges of customer service? ... You possess strong mathematical skills, enjoy customer service, and have good communication skills. ... will liaise with departments like Finance, Planning, Production, and Warehouse to ensure excellent service

and ability to find workable solutions for all parties involved; Independent, structured, result and customer-oriented ... environment; Knowledge or experience in service management, e.g. as a service or application owner; ... From managing service requests to developing the latest solutions and systems, we are the tech foundation ... working style; Preferred Qualifications:Solid professional experience in IT service management or project ... especially SAP BI/BW), cloud services, server management and Mendix; Experience in managing external service

Personal Qualifications & Success Profile The ideal candidate is highly customer-oriented and proactive ... Broad understanding of technology, software development, and IT service management practices. ... Assist external service partners by providing functional expertise on Sidel's business processes ... Serve as a liaison between internal teams and external clients to ensure service delivery meets business ... monitor the global performance of IT services and take proactive or reactive steps to restore or improve service

Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... service resources, as necessary. ... Maintain service ticket ownership throughout the support incident. ... With our collection of tenured experts, we provide an elevated managed service experience for a variety ... for assistance via telephone and email in accordance with each client’s Service Level Agreement (SLA

Key Responsibilities Manage customer relationships and maintain intimacy. ... The role requires strong customer knowledge and analytical skills to ensure timely cash collection and ... Responsibilities The Cash Analyst is responsible for cash accounting, forecasting, monitoring, and customer

Performance Indicators (KPIs) such as delivery accuracy, lead time, and shipping costs to continually improve service