4 customer service English-speaking jobs in Barcelos

appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary. ... issues to the Service Desk Manager for appropriate handling and routing. · Actively monitor all customer ... service. · Provide onsite service assistance through the use of various web-based remote support tools ... accordance with each client’s Service Level Agreement (SLA). · Process service tickets and assign to ... Manager. · Monitor, record and troubleshoot customer backup status if necessary. · Work on night shift

solutions that decrease time to value;Drive the customer onboarding journey through technical expertise ... This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding ... meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer ... implementation;Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer

teams, you'll ensure issues are addressed efficiently while improving overall product quality and customer ... scenariosEscalate critical issues to R&D with detailed technical analysis while maintaining transparent customer ... practicesMentor L1/L2 engineers and conduct knowledge transfer sessions to elevate team capabilitiesGather customer ... features and bugs and communicate insights to the product teamMUST HAVESMinimum 2+ years of experience in customer-facing

teams, you'll ensure issues are addressed efficiently while improving overall product quality and customer ... scenariosEscalate critical issues to R&D with detailed technical analysis while maintaining transparent customer ... practicesMentor L1/L2 engineers and conduct knowledge transfer sessions to elevate team capabilitiesGather customer ... features and bugs and communicate insights to the product teamMUST HAVESMinimum 2+ years of experience in customer-facing