2 customer service English-speaking jobs in Barcelos

appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary. ... issues to the Service Desk Manager for appropriate handling and routing. · Actively monitor all customer ... service. · Provide onsite service assistance through the use of various web-based remote support tools ... accordance with each client’s Service Level Agreement (SLA). · Process service tickets and assign to ... Manager. · Monitor, record and troubleshoot customer backup status if necessary. · Work on night shift

- Escalate critical issues to R&D with detailed technical analysis while maintaining transparent customer ... Mentor L1/L2 engineers and conduct knowledge transfer sessions to elevate team capabilities - Gather customer ... product teams, you’ll ensure issues are addressed efficiently while improving overall product quality and customer ... Requirements Minimum 2+ years of experience in customer-facing technical roles within software organizations ... and communicate insights to the product team MUST HAVES - Minimum 2+ years of experience in customer-facing