40 customer service English-speaking jobs in Coimbra

of the Service Desk.Your key responsibilities will be:Provide high quality customer focused internal ... , as directed by the IT Customer Service Team Lead – this will include daily/weekly reporting on metrics ... They will have proven customer service skills as well as the technical skills which will aid in the development ... service and proven experience of providing high levels of customer serviceClear and concise verbal communication ... updates to customers and try to minimise ticket escalationsUsing judgement, elevate key issues to the IT Customer

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... resolution of incidents and fulfillment of service requests per ITIL.

and service quality. ... Experience managing Global IT Services and working with global service providers. ... Define, monitor, and report on SLAs, KPIs, and service performance metrics for SAM services. ... Ensure seamless service transition, stabilization, and operational handover for new software assets, ... Oversee Managed Service Providers responsible for day-to-day SAM operations, ensuring consistent execution

BMC Remedy Specialist Central Europe | 100% Remote wBrain International Service Management ProjectAbout ... we support organizations across Europe in delivering complex technology transformation and managed service ... technical expertise with strategic consulting to help our clients modernize their IT operations and service ... ITSM environments , ensuring platform stability, process efficiency, and alignment with enterprise service ... Ensure platform availability, performance, and reliability Support incidents, changes, problems, and service

Your ResponsibilitiesManage day‐to‐day global Meeting & Collaboration Spaces service operations, ensuring ... timely and effective resolution of incidents and fulfillment of service requests per ITIL.Own Incident ... , escalations, root cause analysis and implementation of corrective actions.Maintain and update all service ... , drive user adoption and evangelise the service while communicating status, risks and improvement plans ... KPIs; proactively identify and address issues before they impact business operations.Track and plan service

Service External marketing, data, and engagement platforms Design and supportintegrationsbetween Customer ... Senior Dynamics 365 Customer Insights (Journeys) ConsultantYour Role As aSenior Dynamics 365 Customer ... journeys Design, configure, and optimize: Real-time customer journeys Event‐based and trigger‐driven ... You will help enterprise clients turn customer data into meaningful, personalized, and compliant omnichannel ... regulatory compliance Define functional and technical solutions aligned with: Dynamics 365 Sales & Customer

Data Platform (CDP) space, focused on marketing automation and data-driven customer engagement.You will ... Portugal-based)We are currently hiring a Fullstack Developer to join an international project within the Customer ... be part of a product-driven environment, contributing to a platform that centralizes and activates customer ... Long-term & International ScopeWhat you'll be working on:• Development of a scalable platform integrating customer ... campaign execution.• Working on data pipelines and backend logic to process and activate large volumes of customer

Logic Apps, Service Bus, etc.). ... Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications ... Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure ... between customers, IT staff, and business partners to ensure high quality and timely resolution of customer

solutions.Measure and drive improvement to KPIs addressing service quality, reliability, onboarding ... of Product Management and requires close collaboration with engineering, operations, regulatory and customer ... features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.Translate customer ... Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready

Field Service Technician to conduct on-site inspections, checks, and technical verification of medical devices in hospitals and clinics. Ensures devices operate safely and in compliance with regulations and standards. Performs testing, maintenance, and documentation. Requires qualification as a technician or engineer with experience in medical device handling and strong communication skills.

service and digital customer interaction channels.What we offer:You will find here not only a challenging ... environments (e.g., conversational flows, authentication steps, user journey design, and real-time customer ... Participation in large, multidisciplinary teams driving deep digital transformation, particularly in customer ... collaboration skills and a team‐oriented mindset; - Flexible and adaptable approach to tasks; - Experience with customer

and long-term partnerships.Conclusion Lifecycle also acts as the incubator for new lifecycle-based service ... improve, and standardise infrastructure code, pipelines, and operational practices; - Work closely with customer-dedicated

full-time About Us We are a leading European digital marketplace business operating across multiple customer

purpose-built for retail, helping retailers connect POS, eCommerce, ERP, supply chain, loyalty, and customer ... forward-thinking retailers who want to break down silos, move at startup speed, and deliver seamless customer

views (Customer 360); Supportdata ingestion and consumption pipelines (Redshift / analytics layer), ... 360)that centralizes, normalizes, and distributes customer data across multiple core systems (CRM, billing ... Engineer (Remote) ️To join aTELCO transformation program , focused on building aCustomer Data Platform (Customer ... API-driven; Agile/Scrum teamsYour Responsibilities DevelopJava (Spring Boot) microservicesto support customer ... toCustomer Data Platform and MDM initiatives,supporting data normalization, governance, and unified customer

specifications (quality standards, service levels, and costs of services provided). ... Monitoring the performance of External Service Providers (PSE) in order to ensure compliance with the ... relating to Specifications and other matters requested by Organizational Units (internal) and External Service

the product vision, strategy, and roadmap for a UCP Product Unit; Prioritize capabilities based on customer

One of them is sure to lead to your unique version of success.As a D365 Customer Engagement (CE) Developer ... with clients and lead Avanade delivery teams in planning, designing, building, testing and maintaining Customer ... effectively between customers, IT staff and business partners to ensure high quality and timely resolution of customer

and long-term partnerships.Conclusion Lifecycle also acts as the incubator for new lifecycle-based service ... Your contribution will help improve service stability, operational resilience, and continuous improvement.What ... problem lifecycle; - Prepare and distribute status updates, problem summaries, and review materials to Service

AKS (Azure Kubernetes Service) (operational consumption/integration, troubleshooting with specialist ... Management and troubleshooting of critical platform components: AKS (Azure Kubernetes Service) (operational