45 customer service English-speaking jobs in Coimbra

focus on customer reporting and satisfaction. ... They have a broad technical understanding, a good know-how on service level management with a strong ... experience as Support Manager in IT area; - Proven experience in setting up and managing Incident, Problem, Service ... A Support Manager ensures excellent customer services together with support teams and drives them towards ... cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... resolution of incidents and fulfillment of service requests per ITIL.

service and proven experience of providing high levels of customer service Clear and concise verbal ... , as directed by the IT Customer Service Team Lead – this will include daily/weekly reporting on metrics ... Responsibilities Provide high quality customer focused internal IT support for BCA colleagues (refer ... updates to customers and try to minimise ticket escalations Using judgement, elevate key issues to the IT Customer ... Working knowledge of Microsoft technologies, including Word, Excel and Office 365 Great understanding of customer

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service‐related issues, drive user adoption and evangelise the service ... timely and effective resolution of incidents and fulfillment of service requests per ITIL. ... Your Responsibilities Manage day‐to‐day global Meeting & Collaboration Spaces service operations, ensuring ... Experience managing Global IT services and working with global service providers and vendors.

Experience managing Global IT Services and working with global service providers. ... Providers responsible for day-to-day SAM operations, ensuring consistent execution and service quality ... delivery of Software Asset Management (SAM) services across all regions and business units Oversee Managed Service ... maintain standardized global SAM operating models, processes, and governance frameworks Ensure seamless service ... services Drive continuous improvement initiatives to optimize software usage, reduce waste, and improve service

Strong communication and customer service skills. Eagerness to help and provide service to users. ... Stress-resilient, capable of handling customer queries calmly. ... Familiarity with ticketing systems (Jira Service Management preferred). ... Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and ... cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer

Senior Developer to lead development on IP phone configuration server. Requires SIP telephony, IP phone configuration, and server technologies expertise. Strong analytical, problem-solving, and communication skills needed.

As part of our back end engineering team, you'll work with AWS, TypeScript, and modern service-oriented ... About You 5+ years of experience building service‐oriented applications with Java, Python, C#, TypeScript

preferred) About Tillster Tillster, headquartered in the USA, is the global leader in digital ordering and customer ... please About Tillster Headquartered in the USA, Tillster is the global leader in digital ordering and customer ... For over a decade we have developed revolutionary self-service, ordering and payments solutions – for ... Help with the development of high-volume, high-performance, high-availability, service-oriented Java ... For over a decade we have developed revolutionary self-service, ordering and payments solutions – for

Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability ... Translate customer, partner, regulatory and carrier requirements into clear product initiatives with ... of Product Management and requires close collaboration with engineering, operations, regulatory and customer ... Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready

service, team, product and results align with the values of the company and brand; Analyses – product ... As part of this team, you will shape the customer journey, from acquisition and conversion through to ... all the procedures of the store management, coordinating and controlling all the main activities of customer ... mindset and focus in delivering an excellent customer experience; • Excellent communication and interpersonal ... and a good level of English is a plus; • Knowledge of retail or business systems (i.e.: MS Office); • Customer-oriented

. • experience developing web APIs using Azure API Manager and customer facing web portal development ... cloud-based solution implementation with technologies such as: • Azure Logic Apps, Azure SQL and Azure Service

in a software environment or in a comparable role; Experience in SaaS , AI , B2B , logistics, field service ... Marketing, Sales, and Support to build a compelling product roadmap with global impact; Champion the customer

Cloud to help design, implement, and optimise scalable marketing automation solutions for their global customer

specifications (quality standards, service levels, and costs of services provided). ... Monitoring the performance of External Service Providers (PSE) in order to ensure compliance with the ... relating to Specifications and other matters requested by Organizational Units (internal) and External Service

processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer

Act as primary contact for change‐related inquiries and escalations; partner with Service Owners, Service ... approved plans, back‐out procedures, communication requirements and accurate scheduling to minimize service ... Experience engaging global stakeholders and external service providers; track record of driving process ... Bachelor's degree in Computer Science, Information Technology or equivalent experience. 5+ years' IT Service ... ITSM platforms), maintain SOPs and knowledge base content, and lead upgrades, migrations and identity service

needs Contribute to product strategy and roadmap planning Continuously assess market trends, customer ... looking for a Product Owner to maximize the value of our products by translating business needs and customer ... Product Vision & Strategy Define and communicate a clear product vision aligned with business goals and customer ... working with cross-functional, distributed teams Familiarity with product discovery techniques (e.g., customer ... iterate based on learnings Continuously look for opportunities to improve processes, product quality, and customer

streaming, and enterprise video ecosystems - Contribute to defining product value and use cases Market & Customer ... gather insights for continuous improvement Representation & Learning - Participate in industry events, customer ... Exposure to media, video, or content workflows is helpful but not required Skills - Ability to balance customer ... presentations, documentation) - Contribute to internal enablement by sharing product knowledge - Participate in customer

Familiarity with developer portals, golden paths, service catalogs, or self‐service platform patterns ... Partner with platform engineering teams to design resilient self‐service capabilities. ... Understanding of UCaaS and CCaaS platforms, especially voice and communication service flows. ... Define, measure, and maintain SLIs, SLOs, and error budgets to support service reliability goals. ... software engineering, platform, and DevOps teams to design, monitor, automate, and continuously enhance service