54 customer service English-speaking jobs in Coimbra

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... resolution of incidents and fulfillment of service requests per ITIL.

Your ResponsibilitiesManage day‐to‐day global Meeting & Collaboration Spaces service operations, ensuring ... timely and effective resolution of incidents and fulfillment of service requests per ITIL.Own Incident ... , escalations, root cause analysis and implementation of corrective actions.Maintain and update all service ... , drive user adoption and evangelise the service while communicating status, risks and improvement plans ... KPIs; proactively identify and address issues before they impact business operations.Track and plan service

Manage risks related to service continuity and availability. ... Experience in ITIL‐based service management and operational support. ... Ensure timely and effective resolution of incidents and fulfillment of service requests. ... Experience managing Global IT Services and working with global service providers. ... ResponsibilitiesResponsible for managing day to day service operations of global on‐prem Active Directory

requests.Responsible to ensure that all Service and Process documents, including handbooks, SOPs, and ... approachability, reliability and consistency.Your responsibilitiesResponsible for managing day to day service ... ITIL best practices.Responsible for timely and effective resolution of incidents and fulfilment of service ... and KPIs, and address issues before they impact business operations.Responsible to track, and plan service ... budget and financial regulations; define and manage accurate allocation keys; collaborate with the Service

OverviewField Service Technician / Engineer (Medical Devices)| Hospitals & Clinics | Project‐Based (6 ... –9 Months) | Full‐Time or Part‐Time We are seeking aField Service Technician / Engineerto support a6–

Job Opportunity: Salesforce Experience Cloud Specialist - Elevate Our Customer EngagementWhy This Role ... Is Exciting: Customer-Centric Impact:Play a key role in designing and implementing Salesforce Experience ... Partner with product managers, marketing teams, and developers to create engaging, high-performance customer ... Strategic Influence:Your expertise will drive the creation of seamless, user-friendly portals that enhance customer ... Should Join Us: High-Visibility Project:Contribute to a high-profile initiative that will redefine our customer

service and proven experience of providing high levels of customer service Clear and concise verbal ... Working knowledge of Microsoft technologies, including Word, Excel and Office 365 Great understanding of customer ... Service Now High level of time management skills Have good team working skills and ability to work in ... Now, this is where you fit in...The IT Access Management team sits within the BCA IT Service Desk, ensuring ... levels of the organisation, maintaining and assisting in the building of a professional image for the Service

Logic Apps, Service Bus, etc.). ... Extensive experience with Microsoft Dynamics 365 Customer Engagement and its first-party applications ... Experience working in a Software as a Service (SaaS) environment, Azure (PaaS, Azure Functions, Azure ... between customers, IT staff, and business partners to ensure high quality and timely resolution of customer

We are looking for aTravel Customer Representativeto assist clients throughout their travel journey — ... client experienceQualificationsFriendly and patient communicator who enjoys helping peopleCustomer service

a customer‐facing roleComfortable working with multiple teams to deliver a great customer experienceClear ... Your work will directly support customer satisfaction, long‐term adoption, and retention.What You' ... You'll handle customer questions and issues with care and attention, provide clear guidance on our ... satisfaction and reduce churnWhat We're Looking ForA strong customer‐first mindset and interest ... , changing environmentConfident in managing priorities based on customer needsPrevious experience in

a customer-facing role Comfortable working with multiple teams to deliver a great customer experience ... Your work will directly support customer satisfaction, long-term adoption, and retention. ... You'll handle customer questions and issues with care and attention, provide clear guidance on our ... The role In this role, you'll play an important part in delivering an excellent customer experience ... satisfaction and reduce churn What we're looking forA strong customer-first mindset and interest

attitudeCustomer service experience preferred but not requiredOrganized and dependable with strong attention ... professionally and escalation more complex matters when neededIdeal CandidateStrong communication skills with a customer-focused

service experience preferred but not required Organized and dependable with attention to detail Comfortable ... complex issues when necessary Ideal CandidateStrong communicator with a helpful and patient attitude Customer

service skillsCustomer support or hospitality experience is helpful but not requiredOrganized with strong ... concerns professionally and escalão more complex issues when neededIdeal CandidateStrong communication and customer

Drive continual improvement initiatives to reduce incident volume, improve recovery time, and enhance customer ... Collaborate with Service Desk, Service Managers, technical teams, and external providers to ensure effective ... Understanding of infrastructure, application, and cloud service operations and dependencies. ... Experience coordinating cross‐functional teams and external service providers during critical incidents ... Qualifications5+ years of experience in IT Service Management, with a strong focus on Incident and Major

addressed.Drive continual improvement initiatives to reduce incident volume, improve recovery time, and enhance customer ... contact for Incident and Major Incident process‐related questions and escalations.Collaborate with Service ... process documentation, SOPs, and knowledge base articles.Qualifications5+ years of experience in IT Service ... applications, cloud, end‐user services).Experience coordinating cross‐functional teams and external service ... Desk, Service Managers, technical teams, and external providers to ensure effective incident response.Provide

Olympus are opening a new IT service delivery centre in Coimbra, Portugal we are in the process of globalising ... ways of working through our Global IT delivery center and through consolidating appropriate tasks with service ... supporting mitigation activities and ensuring readiness for J‐SOX compliance Define and maintain IT service ... financial analysis, financial modelling, and problem‐solving techniques Hands‐on experience with IT service

Experience in e-commerce customer projects is preferred. ... and develop productive relationships with local logistics and warehousing providers to ensure optimal service

. ◦ Ensure understanding and delivery of the company's service standards, training materials, operational

Ensure CI relationships, attributes, and classifications follow governance standards; Coordinate with service