68 customer service English-speaking jobs in Coimbra District

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... resolution of incidents and fulfillment of service requests per ITIL.

Your ResponsibilitiesManage day‐to‐day global Meeting & Collaboration Spaces service operations, ensuring ... timely and effective resolution of incidents and fulfillment of service requests per ITIL.Own Incident ... , escalations, root cause analysis and implementation of corrective actions.Maintain and update all service ... , drive user adoption and evangelise the service while communicating status, risks and improvement plans ... KPIs; proactively identify and address issues before they impact business operations.Track and plan service

Manage risks related to service continuity and availability. ... Experience in ITIL‐based service management and operational support. ... Ensure timely and effective resolution of incidents and fulfillment of service requests. ... Experience managing Global IT Services and working with global service providers. ... ResponsibilitiesResponsible for managing day to day service operations of global on‐prem Active Directory

requests.Responsible to ensure that all Service and Process documents, including handbooks, SOPs, and ... approachability, reliability and consistency.Your responsibilitiesResponsible for managing day to day service ... ITIL best practices.Responsible for timely and effective resolution of incidents and fulfilment of service ... and KPIs, and address issues before they impact business operations.Responsible to track, and plan service ... budget and financial regulations; define and manage accurate allocation keys; collaborate with the Service

We are looking for aTravel Customer Representativeto assist clients throughout their travel journey — ... client experienceQualificationsFriendly and patient communicator who enjoys helping peopleCustomer service

service experience preferred but not required Organized and dependable with attention to detail Comfortable ... complex issues when necessary Ideal CandidateStrong communicator with a helpful and patient attitude Customer

attitudeCustomer service experience preferred but not requiredOrganized and dependable with strong attention ... professionally and escalation more complex matters when neededIdeal CandidateStrong communication skills with a customer-focused

a customer-facing roleComfortable working with multiple teams to deliver a great customer experienceClear ... Your work will directly support customer satisfaction, long-term adoption, and retention.What You' ... You'll handle customer questions and issues with care and attention, provide clear guidance on our ... satisfaction and reduce churnWhat We're Looking ForA strong customer-first mindset and interest ... , changing environmentConfident in managing priorities based on customer needsPrevious experience in

Customer Solutions Lead - RemoteMost "customer" roles sit downstream of the product.This one ... this role tend to have come from:Solutions consulting or sales engineering Product roles with heavy customer ... the product can solve.At a high level, your role breaks down into three things:Diagnosecomplex, messy customer ... defined, this will feel uncomfortable.If you are looking to operate at the intersection ofproduct, customer

service skillsCustomer support or hospitality experience is helpful but not requiredOrganized with strong ... concerns professionally and escalão more complex issues when neededIdeal CandidateStrong communication and customer

Drive continual improvement initiatives to reduce incident volume, improve recovery time, and enhance customer ... Collaborate with Service Desk, Service Managers, technical teams, and external providers to ensure effective ... Understanding of infrastructure, application, and cloud service operations and dependencies. ... Experience coordinating cross‐functional teams and external service providers during critical incidents ... Qualifications5+ years of experience in IT Service Management, with a strong focus on Incident and Major

addressed.Drive continual improvement initiatives to reduce incident volume, improve recovery time, and enhance customer ... contact for Incident and Major Incident process‐related questions and escalations.Collaborate with Service ... process documentation, SOPs, and knowledge base articles.Qualifications5+ years of experience in IT Service ... applications, cloud, end‐user services).Experience coordinating cross‐functional teams and external service ... Desk, Service Managers, technical teams, and external providers to ensure effective incident response.Provide

experience / customer journey optimizationBackground in IT consulting or digital transformationExposure ... WHAT WE ARE LOOKING FOR Requirements:Contribute to the continuous improvement of customer-facing processes ... stakeholdersContribute to roadmap definition and strategic initiatives Nice to Have (Plus)Experience with customer ... cross-functional teams (Business, IT, Product, Operations)Support the deployment and evolution of AI-driven customer

solutions.Measure and drive improvement to KPIs addressing service quality, reliability, onboarding ... of Product Management and requires close collaboration with engineering, operations, regulatory and customer ... features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.Translate customer ... Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready

Experience in e-commerce customer projects is preferred. ... and develop productive relationships with local logistics and warehousing providers to ensure optimal service

Olympus are opening a new IT service delivery centre in Coimbra, Portugal we are in the process of globalising ... ways of working through our Global IT delivery center and through consolidating appropriate tasks with service ... supporting mitigation activities and ensuring readiness for J‐SOX compliance Define and maintain IT service ... financial analysis, financial modelling, and problem‐solving techniques Hands‐on experience with IT service

. ◦ Ensure understanding and delivery of the company's service standards, training materials, operational

strategic PMO will design and implement a system-led, data-driven operating model across the organisations service

high‐impact issues across diverse environments, ensuring seamless product performance and exceptional customer ... ;Mentor L1/L2 engineers and conduct knowledge transfer sessions to elevate team capabilities;Gather customer ... scenarios;Escalate critical issues to R&D with detailed technical analysis while maintaining transparent customer ... features and bugs and communicate insights to the product team.MUST HAVESMinimum 2+ years of experience in customer‐facing

Intellias helps retailers provide consistent and customer-centric shopping experiences across all channels