2 customer service English-speaking jobs in Lagoa

Perform server updates and reboots during customer-designated service windows. ... Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... service. ... service. ... Monitor, record, and troubleshoot customer backup status if necessary.

Maintain ownership of service tickets throughout the entire lifecycle of the support incident. ... Process incoming service tickets and assign them to the appropriate support channels as needed. ... Escalate critical or high-impact issues to Service Desk Team Leads for appropriate prioritization and ... essential to ensure a seamless support experience, marked by responsiveness, expertise, and a commitment to service