3 customer service English-speaking jobs in Lagoa

Perform server updates and reboots during customer-designated service windows. ... Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... service. ... service. ... Monitor, record, and troubleshoot customer backup status if necessary.

Deliver high standard customer service, ensuring internal and external stakeholders are kept informed ... Key Performance Indicators (KPIs):  SLA compliance (%)  Customer satisfaction (CSAT score)  Ticket ... With our collection of tenured experts, we provide an elevated managed service experience for a variety ... response and resolution time  Quality of service vs error rate  Work Environment & Conditions:  Weekly ... essential to ensure a seamless support experience, marked by responsiveness, expertise, and a commitment to service

Deliver high standard customer service, ensuring internal and external stakeholders are kept informed ... With our collection of tenured experts, we provide an elevated managed service experience for a variety ... KPIs): SLAcompliance(%) Customersatisfaction(CSAT score) Ticket response and resolution time Qualityof service ... essential to ensure a seamless support experience, marked by responsiveness, expertise, and a commitment to service