2 customer service English-speaking jobs in Azores

Perform server updates and reboots during customer-designated service windows. ... Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... service. ... service. ... Monitor, record, and troubleshoot customer backup status if necessary.

service. ... judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer ... What You’ll Do Process service tickets and assign them to appropriate service resources, as necessary ... Maintain service ticket ownership throughout the life of the support incident. ... React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.