3 customer service English-speaking jobs in Felgueiras

Coordinate and support external IT service providers to ensure alignment with internal IT goals. ... Provide day-to-day support for users in FEL, create and resolve cases in the Global IT Service Management ... Deliver professional and timely end-user support in line with published procedures, standards, and Service ... in approaching and addressing issues to the line of business with a commitment to provide continuous service

return analysis to ensure relevance and accuracy Escalate issues that may impact customer commitments ... analyzing performance and defining actionable milestones Review and adapt production instructions based on customer

Identify opportunities for digitalization and self-service data requests to reduce manual handling.