58 customer service English-speaking jobs in Matosinhos

Customer Service/Operations (Lisboa e Porto) Apply locations: Bobadela, Lisboa Matosinhos (TIBA) Time ... Permanent contact is maintained with the shipping company to organize the service and obtain information ... With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply

In this role, you will analyze key customer journeys to enhance customer satisfaction and drive business ... Support Customer Journey Mapping & Design: Work with Customer Experience Design team to design optimal ... We are seeking a Customer Journey Analyst to join our dynamic team. ... behaviours and identify opportunities to improve the customer experience. ... and provide actionable recommendations to improve customer experience and drive business growth.

Journey Mapping & Service Blueprinting: Proficient in creating customer journey maps and service blueprints ... Journey Mapping: Develop end-to-end customer journey maps that visualize the customer experience across ... customer interactions, supporting processes, and the underlying systems to ensure cohesive and efficient ... service delivery. ... What you will be doing: Service Blueprint Development: Create detailed service blueprints that map out

to ensure continuous improvement of the voice of customer program. ... We have an exciting opportunity for you to join our team as a Customer Research Analyst. ... valuable customer insights, enhance their satisfaction and drive business outcomes. ... and/or Market Research and familiarity with Customer Satisfaction KPIs (OSAT, NPS etc). ... Prepare and present regular performance reports on Customer Satisfaction KPIs/ Survey results to key

Minimum of 3 years of customer service experience. ... Meet deadlines and ensure completion of customer service tasks within expected time frames. ... Deliver Customer Satisfaction. ... Customer: customer care, operational buyer, transport manager. 3PLs: both internal and competitors. ... Manage and support cost visibility to ensure the best possible service level.

The Service Operations is responsible for the smooth running of our customer's wind farms, ensuring ... service. ... Service Operations > Service and Construction Academy > MED Operational Readiness Vestas Mediterranean ... As such, the team is key to maintaining long-term customer loyalty. ... It is responsible for developing these markets in terms of sales, project installation, and customer

What you will be doing: Analyze Customer Data: Collect, analyze, and interpret customer data from various ... We have an exciting opportunity for you to join our team as a Customer Data Analyst. ... platforms such as Relay42 to tailor marketing strategies and campaigns to specific customer groups. ... Develop Audience Segmentation: Create and manage detailed audience segments based on customer data, using ... automation strategies, including segmentation, lead scoring, and personalized campaigns, to enhance customer

Provides support to sales on any questions that may arise when a customer is activated. ... Assists in legal case support to ensure ability to minimize penalties and decreased customer experience ... German, Dutch, Italian, Spanish (B2 Level); Ability to pay close attention to detail; High degree of customer ... comfort zone and propose suggestions for improvement; Experience working with third party auditors / customer

to manage all Procurement activities related to Service business and Indirect categories. ... Service & Indirect Procurement Trainee - Porto (PT) Posted: 07 February 2025 Requisition ID: 62588 Location ... up on EBIT and Service cost-out Govern KPI Monitor contract coverage for critical categories Conduct ... Responsibilities: Support the team on Business Service Support Assist in Power BI Implementation Follow ... You will report to the Head of MED Service & Indirect Procurement, and the full team is working cross-functionally

true customer value. ... What do you bring with you: Customer-Centric Approach: A passion for understanding customer needs and ... Acts as Customer Advocate: Ensures customer centricity throughout the project and that end solution delivers ... What you will be doing: Defines Business Requirements: Works with cross-functional teams to define customer

designers, customer journey owners, and developers, to communicate research findings and advocate for ... Collaboration & Stakeholder Communication: Work closely with cross-functional teams, including service ... Prototype Testing & Iteration: Design and test low- and high-fidelity prototypes of new service solutions ... Skills: Proficient in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service

What do you bring with you: Customer-Centric Approach: A passion for understanding customer needs and ... Performance Monitoring: Work with Customer Insights and Customer Experience Design teams to understand ... if the journey/experience is meeting customer expectations and delivering desired business outcomes. ... journey(s) and/or experiences in line with customer needs and the organization’s wider strategic objectives ... What you will be doing: Vision & Strategy Development: Define the strategy and vision for the assigned customer

Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security ... ServiceNow environment You will have exposure to at least 3 of the following ServiceNow products: HR Service

Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security ... ServiceNow environment You will have exposure to at least 3 of the following ServiceNow products: HR Service

Service, and Product Management Industries Airlines and Aviation, Maritime Transportation, and Truck ... systems manager Seniority level Mid-Senior level Employment type Full-time Job function Supply Chain, Customer ... complaints to support resolution Contribute to regulatory watch Act as a coordinator between operation, customer ... minimum of 5 years experience as a freight forwarding agent is required Knowledge in customs management Customer

If so, we have an exciting opportunity for you to join our team as a Customer Financial Services Representative ... comfort zone and propose suggestions for improvement; Experience working with third-party auditors/customer ... German, French, Italian, Spanish (B2 Level); Ability to pay close attention to detail; High degree of customer

Experience in developing offshore service processes (beneficial). ... Gather and negotiate customer requirements, ensuring alignment with project goals.

reliably, more efficiently or enables us to detect current and potential future defects to improve our service ... your software engineering skills in a highly diverse team, encourage a culture of innovation to unlock customer ... offer Within VSP we are one of the most cross-functional departments with a huge potential to create customer

designers, engineers, and sub-suppliers on multiple activities to improve project delivery and boost customer ... DFMEAs Dialogue and alignment with affected stakeholders, Factory or supplier of blades, module owners, Service

end-to-end delivery of communication infrastructure solutions in collaboration with Digital Solutions and Service ... within network security for Industrial Control Systems Good at technical documentation for internal and customer ... Goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision Customer-oriented