67 customer service English-speaking jobs in Matosinhos

Customer Service/Operations (Lisboa e Porto) Apply locations: Bobadela, Lisboa Matosinhos (TIBA) Time ... Permanent contact is maintained with the shipping company to organize the service and obtain information ... With a customer-centric culture, we celebrate diversity and ensure quality at every step of the supply

Understands the importance of Customer Service. ... Delivering sales through friendly and efficient customer service. ... Our core customer ranges from children to young women.

In this role, you will analyze key customer journeys to enhance customer satisfaction and drive business ... Support Customer Journey Mapping & Design: Work with Customer Experience Design team to design optimal ... We are seeking a Customer Journey Analyst to join our dynamic team. ... behaviours and identify opportunities to improve the customer experience. ... and provide actionable recommendations to improve customer experience and drive business growth.

Journey Mapping & Service Blueprinting: Proficient in creating customer journey maps and service blueprints ... Journey Mapping: Develop end-to-end customer journey maps that visualize the customer experience across ... customer interactions, supporting processes, and the underlying systems to ensure cohesive and efficient ... service delivery. ... What you will be doing: Service Blueprint Development: Create detailed service blueprints that map out

Minimum of 3 years of customer service experience. ... Meet deadlines and ensure completion of customer service tasks within expected time frames. ... Deliver Customer Satisfaction. ... Customer: customer care, operational buyer, transport manager. 3PLs: both internal and competitors. ... Manage and support cost visibility to ensure the best possible service level.

to ensure continuous improvement of the voice of customer program. ... We have an exciting opportunity for you to join our team as a Customer Research Analyst. ... valuable customer insights, enhance their satisfaction and drive business outcomes. ... and/or Market Research and familiarity with Customer Satisfaction KPIs (OSAT, NPS etc). ... Prepare and present regular performance reports on Customer Satisfaction KPIs/ Survey results to key

What you will be doing: As a Customer Financial Services Specialist, you will be responsible for leading

Service Sales works with multiple functions in an international environment to deliver on Vestas " ... Purpose and reason for the existence of the job Vestas Offshore Service department is responsible for ... Responsibilities: Work to the highest safety and environmental standards whilst ensuring that service ... service and maintenance of the wind turbines in multiple windfarms in the Northsea within the Netherlands

Provides support to sales on any questions that may arise when a customer is activated. ... Assists in legal case support to ensure ability to minimize penalties and decreased customer experience ... German, Dutch, Italian, Spanish (B2 Level); Ability to pay close attention to detail; High degree of customer ... comfort zone and propose suggestions for improvement; Experience working with third party auditors / customer

What you will be doing: Analyze Customer Data: Collect, analyze, and interpret customer data from various ... We have an exciting opportunity for you to join our team as a Customer Data Analyst. ... platforms such as Relay42 to tailor marketing strategies and campaigns to specific customer groups. ... Develop Audience Segmentation: Create and manage detailed audience segments based on customer data, using ... automation strategies, including segmentation, lead scoring, and personalized campaigns, to enhance customer

Experience working with third party auditors/customer portals (Plus). ... High degree of customer orientation. Good problem-solving and analytical skills. ... Provides support to sales on any questions that may arise when a customer is activated. ... Assists in legal case support to ensure ability to minimize penalties and decreased customer experience ... Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every

to ensure continuous improvement of the voice of customer program. ... and/or Market Research and familiarity with Customer Satisfaction KPIs (OSAT, NPS etc). ... collect valuable customer insights, enhance their satisfaction and drive business outcomes. ... What you will be doing: Plan, execute, analyze and optimize Customer Research for FedEx in Europe to ... Prepare and present regular performance reports on Customer Satisfaction KPIs/ Survey results to key

Strong customer service and negotiation skills. Fluent in English (C1-C2 level). ... Ensuring high customer satisfaction and positive ratings on eBay and Amazon. ... Client Relations & Conflict Resolution: Handling customer inquiries, negotiations, and issue resolution

What do you bring with you: Customer-Centric Approach: A passion for understanding customer needs and ... Performance Monitoring: Work with Customer Insights and Customer Experience Design teams to understand ... if the journey/experience is meeting customer expectations and delivering desired business outcomes. ... journey(s) and/or experiences in line with customer needs and the organization’s wider strategic objectives ... What you will be doing: Vision & Strategy Development: Define the strategy and vision for the assigned customer

designers, customer journey owners, and developers, to communicate research findings and advocate for ... Collaboration & Stakeholder Communication: Work closely with cross-functional teams, including service ... Prototype Testing & Iteration: Design and test low- and high-fidelity prototypes of new service solutions ... Skills: Proficient in prototyping tools (e.g., Figma, Sketch, Axure) to create wireframes, mockups, and service

tools like Relay42, Salesforce Marketing Cloud, and other systems (e.g., Salesforce CRM (sales cloud, service ... to create and manage advanced audience segmentation and personalized marketing experiences based on customer ... modern orchestration tools like Asana, Relay42, and Salesforce Data Cloud, including email sequences, customer ... implementing automation workflows, including trigger-based campaigns, dynamic content, and multi-step customer

Ability to leverage market research and customer insights to inform strategy, with proficiency in digital ... Develop comprehensive GTM strategies for new product launches and campaigns across the FedEx service ... Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every ... FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers ... The essential element in making the People-Service-Profit philosophy such a positive force for the company

Promote self-service creation of dashboards, reports, and visualizations. ... Customer-Centric Design: Apply design thinking principles to ensure user-friendly and reliable solutions ... Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service ... Oversee data sourcing and data lake management: Identify, evaluate, and integrate data sources for customer-facing

If so, we have an exciting opportunity for you to join our team as a Customer Financial Services Representative ... comfort zone and propose suggestions for improvement; Experience working with third-party auditors/customer ... German, French, Italian, Spanish (B2 Level); Ability to pay close attention to detail; High degree of customer

broad variety of tools for internal customers across the entire value chain of Vestas construction & service