customer service English-speaking jobs in Anadia

Business Process Admin Specialist will support the operation, standardization, and improvement of Product and Technology Stage Gate Processes. The role involves process coordination, documentation maintenance, and collaboration with cross-functional teams to ensure compliant product development activities.

Provides medical expertise in evaluating safety data from various sources for product safety risk management. Determines medical and scientific relevance of adverse event reports and participates in signal detection activities. Supports activities such as preparing aggregate safety reports and evaluating safety issues. Requires a medical degree and minimum 3 years of experience in industry, academia, or patient care settings. Direct pharmacovigilance experience and knowledge of Good Clinical Practices are preferred. Excellent communication and Microsoft Office skills are required.

Configure and administer the ServiceNow platform, including modules like Incident, Problem, Change, CMDB, Knowledge, and Service Catalog. Manage user access, roles, and groups while ensuring system health and stability. Collaborate with stakeholders to implement ServiceNow solutions and document configurations.

Senior Data Engineer will design, develop, and maintain data solutions for data generation, collection, and processing. Responsibilities include creating data pipelines, implementing ETL processes, and collaborating with cross-functional teams. Requires proficiency in Python, PySpark, Scala, Databricks, Amazon Redshift or Snowflake, and SQL.

Provides administrative and operational support for background checks, ensuring timely and compliant execution. Manages the end-to-end process, coordinates with stakeholders, collects documentation, and tracks progress.

Experienced Kitchen Operations Manager needed to oversee all back-of-house operations in a high-volume environment. Responsibilities include managing kitchen staff, ensuring food quality, controlling costs, and maintaining compliance with regulations.

Electrical Engineering Coordinator to lead and mentor project engineers on renewable energy projects, focusing on solar PV, energy storage, and hybrid systems. Requires a Master's or Bachelor's in Electrical/Electrotechnical Engineering and 6+ years of experience. Fluency in English and French is essential.

Design and operate a hybrid cloud infrastructure connecting on-premises device farms with AWS services. Develop orchestration strategies for test workloads across geographically distributed environments. Deploy, manage, and scale Kubernetes clusters to orchestrate microservices and test execution workloads.

Develops business and positions Roche as a strategic partner in the healthcare sector. Establishes strategic partnerships with C-suite, service directors, procurement, and laboratory management in public and private hospitals. Drives innovative projects and contributes to strengthening Roche's position in strategic accounts.

Workforce Manager will develop forecasts, manage schedules, and monitor real-time operations for a customer support team. Requires 4+ years of experience in workforce management, contact center operations, or similar environments. Strong analytical skills and proficiency with reporting and data analysis tools are essential.

Leads daily operations of Customer Care teams for Canada and Australia, ensuring KPIs, quality standards, and service levels are met. Oversees escalations, collaborates with Tier II, manages and enhances processes, and drives continuous improvement initiatives.

Provide empathetic, accurate, and regulatory-compliant support to patients and healthcare professionals using diabetes care solutions. Deliver customer care and technical assistance for medical devices across European markets. Support patients with product usage through phone, email, chat, and SMS.

Linux Support Engineer needed for a full-time, on-site position in a shift-based environment. Provide first-level technical support to customers via phone and email. Troubleshoot and diagnose issues, identify solutions, and advise users.

Leads a team focused on expanding global detection of compromised systems through innovative data collection strategies, malware tracking, and victim intelligence. Drives research, development, and deployment of malware emulators, trackers, and crawlers. Manages malware analysis workflows and collaborates with product, engineering, and data science teams.

Leads operational excellence initiatives across Fulfilment, driving process improvement, standardization, and automation projects. Collaborates with cross-functional teams to design and implement processes that improve operational performance and customer experience. Maps and analyzes existing fulfilment processes, identifying inefficiencies and opportunities for harmonization and standardization. Manages multiple process improvement projects, ensuring clear scope definition, stakeholder alignment, timely execution, and measurable outcomes. Develops process documentation, standard operating procedures, and process maps to support operational consistency and continuous improvement. Facilitates workshops, process discovery sessions, and stakeholder meetings to gather requirements, align priorities, and support change adoption. Drives process automation initiatives by identifying repetitive manual activities and collaborating with technical teams to implement scalable solutions.

Develop and maintain web applications using React and C# for a MES software. Design SQL database schemas and queries. Must have strong C# backend development skills and fluency in French.

Provides customer support to players via live chat, email, and phone. Assists with account access, platform navigation, bonuses, payments, and product-related questions. Troubleshoots technical issues and escalates complex cases.

Design, implement, and maintain scalable analytical data models using Star Schema, Dimensional Modeling, and Medallion Architecture. Develop and manage ELT/ETL pipelines, optimize analytical models, and automate data processing workflows. Ensure data quality, accessibility, and compliance with organizational standards. Collaborate with Data Engineers, Data Scientists, ML Engineers, Product Owners, and Business stakeholders to translate business requirements into technical data solutions.

Creative Strategist will develop and execute impactful marketing campaigns, leveraging AI tools to optimize performance. Responsibilities include analyzing creative best practices, collaborating with media buyers, and managing the creative production process. Requires 3-5 years of experience in creative strategy and performance marketing for B2C mobile applications or digital products.

Senior Machine Learning Engineer will design, implement, and maintain reusable platform components for data and AI use cases. Responsibilities include building ML lifecycle tooling, GenAI-specific components, and supporting internal teams. Requires 5+ years of AI experience, cloud platform experience, infrastructure-as-code experience, and Python proficiency. Experience with ML workflows, Kubernetes, and LLMs is essential.