6832 customer service English-speaking jobs in Portugal

Service Quality: Ensure process improvements directly support better service consistency, faster execution ... , clearer accountability and improved customer and agent experience. ... Your mission is to improve service quality, operational efficiency and consistency across teams. ... By working directly with our Lisbon-based teams, the Process Excellence Manager will help improve service ... Engagement & Lifecycle Enablement Operational Journey Mapping: Deep dive into key customer and agent

Service Quality: Ensure process improvements directly support better service consistency, faster execution ... , clearer accountability and improved customer and agent experience. ... Your mission is to improve service quality, operational efficiency and consistency across teams. ... By working directly with our Lisbon-based teams, the Process Excellence Manager will help improve service ... Engagement & Lifecycle Enablement Operational Journey HMapping: Deep dive into key customer and agent

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest ... Skills / Qualifications Previous customer service experience (iGaming experience is a plus). ... Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software ... Capable of working autonomously and making sound decisions to address customer needs. ... Responsibilities Customer Support: Deliver prompt and effective assistance to our customers.

service skills; Eagerness to help and provide service to users; Stress-resilient, capable of handling ... customer queries calmly; An enthusiastic attitude towards learning new technologies and methodologies ... and problem-solving skills; Good time management and prioritisation skills; Strong communication and customer ... cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer ... identify and propose improvements to support processes and operational efficiency; Act as a reliable and customer-focused

service skills; Eagerness to help and provide service to users; Stress-resilient, capable of handling ... customer queries calmly; An enthusiasticattitude towards learning new technologies and methodologies ... cross-functional Support Team, you will play a crucial role in driving operational excellence and elevating the customer ... analyticaland problem-solving skills; Good time management and prioritisation skills; Strong communication and customer ... identify and propose improvements to support processes and operational efficiency; Act as a reliable and customer-focused

performance by managing routing, priorities, and resource allocation to reduce wait times and improve customer ... Real-Time Management Specialist, you will play a pivotal role in ensuring operational efficiency and service ... will be to monitor and manage real-time activities, resources, and performance metrics to optimize service ... Incident Management: Coordinate response efforts during service disruptions, implementing contingency ... for: Real-Time Monitoring: Monitor key metrics such as call volume, queues, agent availability, and service

Responsibilities End-to-end HR service ownership: Define and evolve HR service scope, processes, catalogues ... Process & policy ownership: Translate HR strategy into clear service processes and ensure compliance ... Service performance & basic governance: Define and monitor KPIs, SLAs, and quality standards, supporting ... Strategic development: Assess future HR service needs and workforce trends while evolving the operating ... Analytical mindset with experience using service KPIs and reporting to identify improvements and support

the industrial sector and the transition to sustainable processes, building on a strong industrial customer ... with future service demands. ... Partner with regional field service management to optimize skill distribution across service regions, ... Product Owner - Strategic Demand Planning Compression Field Service Join our dynamic global organization ... Align demand planning with business objectives to enhance service efficiency and profitability.

Senior Software Engineer Job Description Service to ensure that all the applications are compliant with ... to build action plan on vulnerabilities / monitor action and ease the resolution for developer; Service ... of the applications: DORA, data privacy, IFC...; Service to drive the technical change, innovation ( ... ex: GenIA, finops...), and evolution of the product; Service to report on the global compliancy of the ... the security vulnerabilities remediation plans, patch management monitoring, obsolescence monitoring; Service

Strong expertise in Service Management (CS/SM/PM). ... Experience in complex integrations and customer‐centric processes. ... Act as the primary functional expert in Service Management (CS/SM/PM). ... ideal candidate will possess strong expertise in SAP S/4HANA implementations , particularly within Service ... Engage with business stakeholders to understand customer‐specific requirements, translate business needs

data into actionable insights that improve customer experience, field performance, and operational efficiency ... With a presence in over 36 countries and more than 60,000 channel partners, the company focuses on customer ... programs—warranty performance, parts consumption, installations, preventive maintenance, escalations, and customer ... Work closely with Service Operations, Field Service, Quality, IT, and Contact Center teams to gather ... Job Title Assistant Manager – Business Analyst (Service Function) Job Summary The Business Analyst will

or service concerns. ... handling, high‐quality customer communications, and continuous improvement across global customer environments ... Drive shift‐left initiatives such as stronger KB articles, improved macros, automation, self‐service, ... Manage team rosters, shift schedules, on‐call coverage, and holiday planning to ensure service continuity ... Manage strategic customer expectations, ensuring timely, empathetic, and accurate updates.

Maintain and update customer databases together with Customer Service. ... You will work closely with customers, the Sales team, Finance, Customer Service, and external partners ... Reconcile complex customer accounts, bank statements, and G/L bank accounts. ... Achieve overdue recovery targets while maintaining positive customer relationships. ... Ensure consistency between bank statements and customer records on a daily basis.

Schedule Specialist, you will play a critical role in ensuring our Customer Service organisation is staffed ... effectively to meet customer demand while balancing operational efficiency and employee experience. ... Develop staffing requirements and workforce plans based on forecasted demand and service level targets ... Monitor staffing coverage across teams, channels, and markets, balancing service levels with employee ... Support workforce reporting by generating insights on forecast accuracy, staffing efficiency, service

Schedule Specialist, you will play a critical role in ensuring our Customer Service organisation is staffed ... effectively to meet customer demand while balancing operational efficiency and employee experience. ... Develop staffing requirements and workforce plans based on forecasted demand and service level targets ... Monitor staffing coverage across teams, channels, and markets, balancing service levels with employee ... Support workforce reporting by generating insights on forecast accuracy, staffing efficiency, service

procedures and customer service guidelines for IT support. ... Ability to deliver exceptional customer service through both in‐person and remote technical support. ... Participate in developing documents, implement standard operating procedures and customer service guidelines ... Join us in bringing joy to customer experience. ... The Desktop Support Administrator is integral to smooth operations of the IT Service Desk and must wear

market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service ... : Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore ... Strong knowledge of Customer Journey Analytics (CJA). ... Configure and optimize customer journeys using Adobe Journey Optimizer (AJO). ... Design and implement customer segmentation, audiences, and personalization strategies.

market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service ... : Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore ... Strong knowledge of Customer Journey Analytics (CJA). ... Configure and optimize customer journeys using Adobe Journey Optimizer (AJO). ... Design and implement customer segmentation, audiences, and personalization strategies.

Understand and effectively utilize Bombardier's internal (customer support / in-service related) processes ... Represent Field Services on defined Customer Teams. ... reporting to the Manager, Fleet Operators and Service Program Management. ... We currently have an immediate opening for a Field Service Representative, based in Lisbon, Portugal, ... actively seeking a highly motivated professional to enhance our technical Field Service department.

Customer-focused mindset with a passion for hospitality excellence. ... Implement process improvements to optimize efficiency and service quality. ... Maintain the highest standards of food quality, presentation, and service. ... Drive cost-control initiatives while maintaining product and service quality. ... enhancing guest satisfaction, maximizing profitability, and ensuring the highest standards of quality, service