6623 customer service English-speaking jobs in Portugal

Support, Customer Success, Service Operations, or a similar customer‐facing environment Previous experience ... Customer Support Team Lead Department: Customer Support Location: Lisbon Contract Type: Permanent Language ... Your North Star: Our Customer Support Team Lead is the direct manager to Customer Support Consultants ... to improve the overall customer experience Act as an escalation point for complex customer situations ... They are accountable for team performance against our predefined Performance Framework, service levels

Perform server updates and reboots during customer-designated service windows. ... Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal ... service. ... Actively monitor all customer systems and services and respond to device-down scenarios. ... Monitor, record and troubleshoot customer backup status if necessary. Work on night shift.

The Sourcing Specialist manages the sourcing process from vendor identification to onboarding, ensuring operational needs are met while optimizing price and quality. Responsibilities include supplier relationship management, contract negotiation, and resolving operational, purchasing, or quality issues. The role requires strong analytical, problem-solving, and communication skills, as well as proficiency in sourcing and procurement tools.

Key Responsibilities Configure and enhance HRSD (Case Management, Employee Service Center, Lifecycle ... Build and maintain Service Portal / Employee Center components, ensuring seamless user experiences.

Required Skills & Experience 4+ years experience in Customer Support, Customer Success, Service Operations ... Your North Star The Customer Support Team Lead is the direct manager to Customer Support Consultants ... to improve the overall customer experience Act as an escalation point for complex customer situations ... They are accountable for team performance against our predefined Performance Framework, service levels ... Retention and Service Recovery Account for the delivery, quality, and consistency of support provided

Service Operations Lead Job in Portugal 2026 | Quick Hiring Service Operations Lead Job in Portugal 2026 ... multi-location service desks and service management capabilities within a globally recognized technology ... Operating within a follow-the-sun service model, you will lead automation adoption, AI-driven service ... Responsibilities Lead and oversee Service Operations Service Desk capability across assigned regional ... coordination with finance, service line leadership, and client stakeholders.

Collaborate closely with engineering, production, quality, logistics, and customer service teams. ... Conduct regular customer visits and identify new project opportunities. ... Proven track record in new business development and customer acquisition. ... Represent the company at customer meetings, industry events, and trade fairs. ... Experience managing customer relationships and developing business opportunities.

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service-related issues, drive user adoption and evangelize the service ... resolution of incidents and fulfillment of service requests per ITIL.

Requirements 8+ years of progressive experience in technical support, customer service, or service delivery ... broader business goals and customer needs. ... capabilities to improve efficiency and customer experience. ... The role focuses on building a world‐class support function that delivers high‐quality service to enterprise ... Champion innovation in support delivery by implementing AI‐driven tools, automation, and self‐service

Understanding of Field service business – Workforce Management, Asset Service Management, Warranty & ... Service Contract Management, FSL Mobile App. ... Good working functional and technical knowledge of Salesforce product (FSL, Service Cloud). ... Responsibilities Salesforce platform configuration and development, with a focus on Field Service Lightning

quality Act as an escalation point for customer issues, ensuring timely resolution and high customer ... satisfaction Maintain a strong focus on service excellence and long-term retention Planning, Reporting ... meetings to review performance, service quality, and future opportunities Develop and maintain structured ... primary point of contact for your accounts, managing the full lifecycle from relationship management and service ... Maintain a strong pipeline of opportunities and deliver against revenue and growth targets Operational & Service

quality and customer satisfaction. ... Service Level Management: Monitor and report on service level agreements (SLAs), ensuring that service ... Conduct Service Review Meetings. ... Key Responsibilities Service Management: Oversee KPIs and day-to-day operations of the IT service desk ... and managing the IT service support functions within the domain.

Customer Onboarding Engineer | Implementation Specialist - EMEA Are you living close to London, Manchester ... We want you if you have this hands‐on technical knowledge and want a customer‐facing role. ... Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross‐sell ... Implementation Experience: Proven B2B SaaS experience in a customer‐facing role (Implementation, Onboarding

Track and plan service costs, define and manage allocation keys, and collaborate with the Service Owner ... Act as primary point of contact for service‐related issues, drive user adoption and evangelise the service ... timely and effective resolution of incidents and fulfillment of service requests per ITIL. ... Your Responsibilities Manage day‐to‐day global Meeting & Collaboration Spaces service operations, ensuring ... Experience managing Global IT services and working with global service providers and vendors.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting ... agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer ... /li /ulpbr / /ppstrongAt Strada, our values guide everything we do: /strong /pullistrongAnticipate Customer ... contribute and support the team responsible for the execution of payroll activities and/or data management/customer ... Service activities as per the agreed calendar and KPIs /liliSupport Statutory and Year End Reporting

Essential Qualifications & Skills Previous experience in HR or several years in a customer‐facing service ... Candidate Profile Customer‐oriented, energetic, and passionate individual committed to delivering excellent ... Guide employees and managers in using self‐service tools such as Workday and other HR systems. ... You will join the People Operations Advisory team to gain in-depth knowledge of our Service Delivery

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal ( ... What you will do in this role As a Customer Service Representative, you will: Receive telephone calls ... client expectations related to operational excellence: high targets regarding quality, efficiency & customer ... qualifications Concentrix is a great match if you: Have a high level of English (C2)  Have previous customer

Full Stack Web Development Service Node.JS/React Job Openings Full Stack Web Development Service Node.JS ... support of a Multi‐cloud GenAI platform (Azure / AWS / Google), with a primary focus on the Secure GPT service ... , within the AI products team for AXA entities; The service is oriented toward back‐end development activities ... enhancement of platform functionalities and operational efficiency is expected within the scope of this service

complexity and ambiguity Strong communication and influencing skills Focus on business continuity and customer ... Service Readiness & Go‐Live Assurance Establish and enforce service transition acceptance criteria. ... GSSC & Service Delivery Enablement Support the rollout and stabilisation of the Global Shared Service ... , and executing all IT service transitions across markets, vendors, and technology domains. ... Within this context, the Global IT Transition & Service Readiness Manager plays a critical dual role:

Responsibilities Management of the Service. ... Knowledge and experience of Service Delivery in Cloud (AWS) is very nice to have. ... Managed Service Manager for a international company Location: Braga, hybrid office arrangement.