1863 customer service English-speaking jobs in Portugal

Previous customer service experience is preferred but not mandatory. ... Description A Customer Service Representative supports users by answering questions, solving problems ... Maintain high standards of communication and service quality. ... Reliability, adaptability, and a customer-focused mindset. ... Collaborate with team members to meet service level agreements and performance targets.

About the role  The role of the Export Customer Service & Logistics Specialist (Customer Service Agent ... Good understanding of Performance Metrics (KPI’s) related to logistics and customer service plus service ... service  Ability to communicate effectively with a service-oriented mind-set and build external / internal ... This includes supporting customer operations, optimizing customer experience and committing to the agreed ... shippers and service providers including DPW EUR offices, proactively escalating issues and exceptions

What you will do in this role As a Customer Service Representative, you will: Respond to customer ... If you’re looking to grow and be inspired, as a Customer Service Representative for Volkswagen in Braga ... service Are passionate about automotive topics and skilled in digital tech Are able of understanding ... Promote customer retention and loyalty by supporting successful inquiry outcomes. ... Build strong customer relationships by handling inquiries with speed and professionalism.

Ensure compliance with customer Service Level Agreements (SLAs) and service quality KPIs. ... You will collaborate with cross-functional teams, contribute to service improvements, and support service ... delivery readiness while maintaining high levels of customer satisfaction. ... Maintain customer data confidentiality and ensure information is handled securely. ... Job Description The role requires strong technical expertise, analytical thinking, and a customer-focused

We are looking for English native speakers OR fluent in English (C1) to work as a Customer Service in ... Compliance with company regulations for Data Protection and Information Security; Maintaining positive customer

and sales agents within our customer self-service portal. ... Curiosity and passion for AI, automation, and customer service improvement. ... Interest in AI-powered customer service tools, chatbot development, and automation platforms. ... Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies ... This role is ideal for someone who is passionate about AI, automation, and customer service and eager

Konecta is a leading innovative global service provider in customer management business process and digital ... management solutions – including acquisition, retention, customer service, technical support, and collection ... These services are built on a portfolio of world-class expertise covering customer experience and process ... This role is designed to bridge the gap between our world‑class Customer Experience (CX) operations and ... Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer

To be primary point of contact for the customer and ensure that the contracted scope of service is delivered ... Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer ... Contact Us Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer ... enable service improvements and cost saving opportunities Undertake analysis and interpretation of service ... Ensure changes, releases, patches or upgrades to customer production environments are managed effectively

liaise with Agency Finance to ensure quarterly invoices are accurate and delivered on time Act as a customer ... experience and comfort with EBA / procurement workflows Excellent stakeholder management and a diplomatic, customer‑focused ... business-related issues Prepare and support Price Proposals (PP), Operational Level Agreements (OLA) and Service ... estimation and pricing, and new Business-Model development Manage daily ServiceNow (SNOW) activities: service-task ... structures, resource-plan requests and timecard processing Required Skills and Qualifications: Proven service-delivery

interactions Supporting Service Account Managers with operational and customer-related activities ... businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service ... cases Monitoring and updating support tickets within agreed service levels Working closely with Technical ... closely with both Customer Support and Technical Support teams to find effective solutions. ... resolving technical and operational customer issues related to mobile connectivity services.

French-Speaking Customer Support Specialist Location: Porto, Portugal Work Type: On-site Job Description ... We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Porto within ... interactions Ensure a high level of customer satisfaction Requirements Fluent French ... Responsibilities Provide customer support via phone, email, or chat Assist customers with inquiries ... will assist customers with their inquiries and provide high-quality support while ensuring a positive customer

: The Lead Navigator is a senior Guest Services professional responsible for delivering exceptional customer ... service and enhancing the overall guest experience onboard. ... Apply knowledge of guest service, company products, policies, and procedures to resolve guest concerns ... Lead Navigator works closely with multiple departments to coordinate guest requests, maintain high service

Lead the execution of proposals and negotiate favorable service conditions. ... Build and maintain lasting partnerships, ensuring customer and prospect satisfaction. ... Manage and nurture an existing customer portfolio, identifying new opportunities to enhance our offerings

Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other ... Management (TSM), Customer Service Management (CSM), and related products. ... Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products ... supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing ... Responsibilities Configure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing

This is more than a customer service role—you'll be the key player ensuring seamless online journeys, ... top-tier service standards. ... solving real-time challenges, and delivering exceptional service that truly makes an impact. ... Customer Support Specialist (E-commerce) – Remote Portugal Work from Home (Continental Portugal) | Full-time ... What You'll Do Manage end-to-end customer interactions (phone, email, chat) related to online orders

propose improvements to enhance efficiency, effectiveness, and customer service excellence; Process ... engagement and service delivery activities; Contribute to annual customer survey development and continuously ... Customer Request Forms, Request to Proposals, Price Proposals, EBA, etc.)  ... lifecycle processes in accordance with Agency policy and procedures; Maintain a customer focus, acting ... delivery coordination meetings and contribute to ad-hoc activities; Maintain customer relationships

and ensure that the contracted scope of service is delivered to contracted SLAs and that levels of customer ... Service Delivery Manager Service Delivery Manager is needed with proven experience in service delivery ... delivery Ensure changes, releases, patches or upgrades to customer production environments are managed ... relationships with the support of the Account Manager Serve as primary point of contact for the customer ... and communications are managed in line with documented contract standards Develop and maintain good customer

What you can expect: To provide excellent levels of customer service and surpassing customer expectations ... This role is essential to ensuring a premium customer experience through personalized service, active ... To identify customer needs and answer all product-related questions. ... ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer

service. ... Professionalism is our commitment to delivering the highest standards of service. ... Improve customer receivables recovery rates. ... Ensure all cases are handled accurately, efficiently and within agreed service levels while maximizing ... spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service

Job Description Continental’s Data & Customer Solutions Competence Center develops innovative digital ... Connect Service. ... As a Service Owner: you’ll drive the strategy, operations, and support of the ContiConnect Service across ... in line with service agreements; Maintain and optimize the technical service setup ensuring compliance ... escalation point for service‑related issues; Mentor and guide colleagues on best practices in IT service