1039 customer service English-speaking jobs in Lisbon

Level: Medior / Senior The client operates a global customer service technology ecosystem spanning ... Implement IVR logic and self-service journeys across voice and digital channels. ... Experience integrating Genesys Cloud with Salesforce Service Cloud is an asset. ... Experience in IVR, routing and customer journey design and implementation. ... About the Assignment Client: Global automotive manufacturer — customer care and engineering technology

Strong leadership skills and a sharp problem-solving mindset Results-driven approach with a strong customer ... Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies Resolve escalated customer ... The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service ... Full-time DUTIES AND RESPONSIBILITIES: Lead and manage Operations Supervisors, ensuring exceptional service ... issues quickly and effectively, ensuring a high standard of service Anticipate challenges and opportunities

operations, projects, and field service activities. ... How You’ll Make An Impact Define and execute the EHS strategy and roadmap for Grid Technologies Service ... Integrate EHS into project execution, field service operations, contractor management, and business growth ... culture, and ensuring consistent EHS governance, compliance, and performance across all Grid Technologies Service ... Significant leadership experience in EHS within energy, industrial, construction, project, or field service

At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. ... Customer Service Transformation is one of the most innovative initiatives, which SIXT has run in recent ... better when you can share them Additional Information About us: We are a globally leading mobility service ... For this purpose, we design, develop and maintain state of the art AI agents to revolutionize customer

Strong sense of responsibility, teamwork, and customer orientation. ... Analyze technical issues, understand customer needs, identify root causes, and support the implementation ... knowledge with internal and regional teams to continuously improve technical support processes and customer ... Minimum 3 years of professional experience, ideally in technical support, after-sales service, automotive ... Doing Provide technical support to regional partners, workshops, and customers across Europe through service

Service Quality: Ensure process improvements directly support better service consistency, faster execution ... , clearer accountability and improved customer and agent experience. ... Your mission is to improve service quality, operational efficiency and consistency across teams. ... By working directly with our Lisbon-based teams, the Process Excellence Manager will help improve service ... Engagement & Lifecycle Enablement Operational Journey Mapping: Deep dive into key customer and agent

Prioritize and resolve incidents and service requests within defined Service Level Objectives (SLOs). ... Proactive, persistent, and service-oriented mindset. ... Identify opportunities for automation and continuous service improvement to reduce manual and repetitive

Service Quality Maintenance Ensure availability, stability, and performance of Jira and Confluence Data ... Certified System Administrator) CMDB Fundamentals Infrastructure & ITOM knowledge CIS Discovery CIS Service

new and existing products and features Collaborate with other product teams to deliver and improve customer ... planning and execution of projects, features, and integrations Integrate and work closely with external service

experience in workforce management, forecasting, or capacity planning, ideally within a call center, customer ... Service Level achievement against target. ... Coordinate staffing adjustments across internal teams and partner sites to maintain service continuity ... Solid understanding of core contact center KPIs (Service Level, AHT, Occupancy, Shrinkage, Adherence, ... Staffing & Real-Time Management Design and maintain staffing plans and shift schedules that balance service

Collaborate with cross-functional teams (e.g., marketing, customer service, IT, and operations) to define ... self-service portals, and digital engagement for utility services. ... Architect, design, and implement Salesforce Commerce Cloud solutions to support e-commerce, customer ... Implement A/B testing and other optimization strategies to enhance customer engagement and conversion ... Knowledge of the utilities industry, including billing, metering, or customer engagement processes, is

Drafting, reviewing, and finalizing Statements of Work (SOW) for a variety of service requirements. ... Required Security Clearance: NATO SECRET DUTIES AND ROLE On-boarding and off-boarding of service contractors

Development • Strong skills in Salesforce, Flows, Validation Rules, Apex • Hands on with Rest, SOAP, Service ... Rhinos say about working with us: Key Words: Salesforce, Flows, Validation Rules, Apex, Rest, SOAP, Service

or service concerns. ... Manage team rotas, shift schedules, on-call coverage, and holiday planning, ensuring service continuity ... Drive shift-left initiatives: stronger KB articles, improved macros, automation, self-service, and guided ... , and continuous improvement across global customer environments. ... Manage strategic customer expectations, ensuring timely, empathetic, and accurate updates.

Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. ... Provide senior commercial support on complex proposals, contract negotiations, and strategic customer ... As a full-service, global Contract Research Organization (CRO), we build solution-driven teams working

Join a team that values communication and quality service in one of Europe's best cities. ... Strong problem-solving abilities and customer-first mindset. ... Accurately track and manage customer cases from initial intake to completion. ... Dutch & English-speaking Customer Care & Recall Agent Company: Konecta Portugal Location: Lisbon, Portugal ... Konecta Portugal is hiring a Dutch & English Customer Care & Recall Agent to deliver top-tier support

Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality ... Strong communication skills and a customer-first mindset. ... Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service ... Key Responsibilities Customer Support: Assist customers with billing, invoicing, and account access ... We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading

Strong knowledge of Salesforce Service Cloud implementations. ... Strong hands-on experience with Salesforce Core, particularly Service Cloud.

Components (LWC) and JavaScript Experience in customizing Salesforce platforms, such as Sales Cloud, Service

Strong knowledge of Sales Cloud, Service Cloud, platform configuration, automation, and data management