963 customer service English-speaking jobs in Porto

About Us: Planet is a leading technology company transforming payments by putting customer experience ... Key Responsibilities: Service Reporting & Analytics: Develop, maintain, and distribute service performance ... Management reporting, operations, or service analytics. ... Understanding of cloud-based service operations and performance monitoring. ... Proficiency with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management.

Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership ... Ensure compliance with the Service Partnership Agreement. ... Agreements as well as Customer Satisfaction surveys. ... Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for ... Billing, collection activities and resolution of customer disputes are performed timely and accurately

The successful candidate background Oral communication skills Hands-on Bias for execution Customer service ... , focusing on a high-quality customer experience. ... Manages IT budgets (capex, opex, and special items), vendor relationships, and service level agreements ... RESPONSIBILITIES Deliver technology that enables seamless service to customers, suppliers, and colleagues ... Portugal GM, the Head of IT is responsible for delivering fully digitised Portuguese entities, providing customer

Good with numbers and detail—any finance, admin, or customer-service experience is a plus but not required ... Opportunity – Grow Your Career – English Speaking Grow Fast: We promote based on performance, not years of service

Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. ... As a full-service, global Contract Research Organization (CRO), we build solution-driven teams working

Previous workingexperience in a customer service roles, ideally covering travel and hotel segments Previous ... confident using tools such asGmail, Zendesk, Slack and Salesforce as well as our unique, in-house,travel customer ... travel situations Stay up to date withtravel industry andplatform knowledge to deliver unparalleled service ... service platform Flexibility to work non-traditional shifts (early mornings, late evenings and weekends

Join to apply for the Mid-level Service Desk Agent (m/f/d) role at SOFICO. ... Your Responsibilities Serve as the main contact for customer support requests, ensuring all technical ... of deployed releases and patches at customer sites Your Skills And Experience A degree in IT, engineering ... troubleshooting is a plus Excellent communication skills in English (additional languages are a plus) A customer-centric ... What The Job Is About As a Service Desk Agent, you will play a crucial role in delivering high-quality

Passionate about delivering a great customer experience in service delivery Able to perform in a geographically ... Why ISS: At ISS, we are more than just a service provider of cleaning, food, workplace and technical ... By creating exceptional service moments and transforming workplaces into spaces where employees feel ... Provide “how to” guides to customer when the incident has a known resolution. ... through training, career development, and a supportive culture – empowering them to deliver outstanding service

Strong customer service orientation with excellent communication skills. ... Accurately document all customer contacts in English. ... Customer, Order & Technical Support Specialist (English-speaking) - Medical Equipment at Concentrix ... You will provide customer care and technical assistance for medical devices, ensuring accurate order ... Overview Join to apply for the Customer, Order & Technical Support Specialist (English-speaking) - Medical

market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service ... : Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore ... providers to ensure service quality •Be part of a learning culture, where teamwork and collaboration ... business process engineering •You will orchestrate the close collaboration of internal and external service ... needs in an agile environment •Together with an international DevOps team you are responsible for the service

m/f/x) IT Service Management (Porto) and be part of a leading global logistics company. ... Process Specialist (m/f/x) IT Service Management (Porto) Join us at DACHSER as a Process Specialist ( ... Responsibilities Develop and enhance the company-wide IT service management system based on ITIL Improve ... ITSM processes and service quality through KPI analysis Support and advise business units in Enterprise ... Service Management Ensure optimal support of ITSM processes via the ESM application Train users on ITSM

Manage, on behalf of the commercial owner, the most complex Service Parts Logistics solutions for customer ... improvement suggestions to the customers by analyzing existingsolutions and identifying & implementing service ... Implementation of the key customer account plan for the year. ... Additionally, this role will be accountable to achieve the budgeted operating profit for the customer ... Build strategic relationships with key contacts within customer organizations to understand opportunities

We work with Nearshore projects, TM & Project Development, Service & Service Management, and Tech Academies ... skills ; Analytical and problem-solving abilities; Time management skills; Ability to create customer-oriented

The Job combines IT BA and Service management responsibilities to drive the operational demand in the ... It requires IT consulting skills and operational excellence to drive the global Signature Authority service ... requirements and ensure proper implementation of your solution design following our IT service management ... matter expert within the respective portfolio element You will translate the business demands into IT service ... and identify cross-topic dependencies You collaborate closely with internal stakeholders and external service

join the Customer Success team. ... Job Title: Customer Success Account Manager [EMEA] Level: Senior Working Hours: Full Time (40h/Week) ... Location: Remote [Must Be Based In Europe] You will report to our Head Of Global Customer Success and ... We’re seeking a professional with a track record in Customer Success Account Management, implementing ... Your focus will be on maximising customer value, expanding partnerships, and ensuring long-term success

Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. ... Conducts peer review of audit reports Supports and guides operational staff in preparing for customer ... As a full-service, global Contract Research Organization (CRO), we build solution-driven teams working ... and provides leadership in clinical audit activities for both internal and external parties (e.g., service

Planet is a leading technology company transforming payments by putting customer experience first. ... years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer ... integrity and service visibility. ... **Role Overview:**We are seeking a highly organized and detail-driven **ITSM Service & Configuration ... In this role, you will ensure that all Configuration Items (CIs), service mappings, and relationships

Support the development and coordination to agree on KPIs for the service (with both the customer and ... understanding of a Global Business Services Order to Cash processes and the reality of operating it as service ... Minimum of 5-7 years of progressive work experience in relevant functional area, ideally in a Shared Service ... Manager GBS Global Process Customer Data Purpose & Overall Relevance for the Organisation The Process ... The Manager Global Processes will work on Global Customer Data processes and as it sets and delivers

SLA targets Implement service requests and changes to fulfill user and customer needs Drive proactive ... service. ... exceptional service, and you're looking for a challenging role that will take your technical skills ... We are seeking a highly skilled and customer-focused IT Support Engineer to join our new team in Porto ... If you're a customer-focused, analytical, and proactive problem-solver with a passion for delivering

Procurement Territory is launching a RFQ to recruit 1 resource to integrate the IT Services - NAR Shared Service ... Analyst Seniority: N2 - Experienced Duration: 2 Years Location: Porto CIB Transversal IT - NAR Shared Service