3705 customer service English-speaking jobs in Lisbon

Our expertise includes full service-capabilities, resourcing, and Functional Service (FSP) solutions.Join ... Functional Service Provider (FSP) solutions, matching experienced professionals to roles where they ... Our expertise spans full-service clinical development, project-based support, strategic resourcing, and

level 2 support to users and key users of one or more Silva products .Silva, developed by AXA GO, is a Service ... as necessary to ensure timely resolution.Design and develop catalog items while ensuring simplified service ... various IT and business processes such as incident management, problem management, change management, and service ... reports while ensuring that they do not negatively impact the platform performance.Design and develop Service ... business analyst role.A minimum of 5 years of professional experience in a similar role within the IT service

Leadis accountable for the effective delivery ofEvent, Request, and Incident Management , ensuring service ... RequirementsStrong experience in IT service operations (Event, Incident, and Request Management). ... Act as a primaryescalation pointfor business stakeholders and vendors when service levels are at risk ... Promotecontinuous service improvement , including KPI optimization, ticket reduction, and automation

delivery models with defined SLAs, customer performance metrics, or contractual service obligations.Strategic ... outcomes across Europe, including delivery quality, adherence to compliance, customer satisfaction, ... Outsourcing and/or EOR.Exposure to payroll system implementations or integrations.Familiarity with Customer ... payroll initiatives, including system enhancements and vendor consolidation efforts.Collaborate with customer ... processes that will support expansion and growth opportunities across Europe.Utilize operational data, customer

delivery models with defined SLAs, customer performance metrics, or contractual service obligations.Strategic ... outcomes across Europe, including delivery quality, adherence to compliance, customer satisfaction, ... Outsourcing and/or EOR.Exposure to payroll system implementations or integrations.Familiarity with Customer ... payroll initiatives, including system enhancements and vendor consolidation efforts.Collaborate with customer ... processes that will support expansion and growth opportunities across Europe.Utilize operational data, customer

business goals and functional objectives.Manage relationships with all relevant teams to ensure that customer ... team.Liaise with the Product Team to prepare operational teams for new product releases.Facilitate customer ... effectively communicate complex technical issues in layman's terms.Strong analytical capabilities with a customer-focused ... expectations and mandatory service levels are met.Manage the team's shift schedules and on-call ... Improvement: Analyse existing service and support patterns, and proactively develop plans and actions

Deliver workshops, onboarding support, masterclasses, and service refresh sessions. ... Drives consistency in refined, intuitive, and highly personalized service delivery. ... Duties and Responsibilities: Elevates and advances Butler service standards fleet-wide. ... Ensure consistent delivery of highly personalized, anticipatory, and professional service.

Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service ... into customer workflows and processes. ... Actively collaborate with customer SMEs to build the best technical solution for integrating Zendesk ... Make questions to dig into the customer's use case, collect, assemble the business problem we are ... to understand our current & prospective customers' needs and lead technically oriented customer

service, taking ownership for efficiently reacting to guest requests. ... Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer

issues.Commitment to providing exceptional customer service, ensuring efficient issue resolution and ... ), showcasing customer service skills, common courtesy and tact.Strong time management and organizational ... service. ... , documenting new technical solutions for cross-team learning and efficiency.Ensure compliance with Service ... customer satisfaction.Communicate in a professional manner (both within and outside the immediate team

At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. ... Coverflex advantage system to enhance your employee experienceAbout us: We are a globally leading mobility service ... You are passionate about transforming complex data into actionable insights that drive customer growth ... At SIXT, we are looking for aSenior Analyst Customer Insights(m/f/d) to uncover opportunities across ... the customer journey and influence strategic decisions with Marketing, Product, Digital, Operations,

the chaotic world of customer service. ... outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service ... Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware.* Strong ... ## Job DescriptionAt Zendesk, we're revolutionizing what's possible in Customer Experience (CX ... for how AI and automation are reshaping customer experience.* **Collaborative Influencer:** You work

service, customer service, customer management, etc.). ... provided meet the customer's needs. ... He/she will be mainly performing all tasks necessary to successfully carry out service offerings to the ... Provide telephone service and support to the Company's customers to ensure that the commercial offerings ... to the maintenance of current customers and the acquisition of potential customers (making offers, customer

Service, Partner Service, Customer Operations and other business units within Farfetch. ... YOU'LL DOWork with global teams to create and validate working schedules that will ensure desired service ... marital status, medical condition as defined by state law, physical or mental disability, military service ... secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer ... will be responsible for omnichannel management in real-time, ensuring that staffing levels meet the customer

case management, knowledge base, and customer portals.Create and maintain Apex classes, triggers, and ... practices and design patterns.Experience with retail and e-commerce business processes.Knowledge of customer ... We are proud of our people at the service of technology. We are proud of our diverse environment. ... Cloud solutions to meet business requirements.Implement and customize Service Cloud features, including ... service operations and best practices.Excellent problem-solving and analytical skills.Strong attention

: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); Nearshore. ... market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service

Service Desk Analyst Location:Lisbon, PortugalWork model:Full-time, Hybrid (3x office per week)Mozaydo ... professional will provide first‐line support to end‐users, assisting with hardware, software, and IT service ... support upgrades, deployments, and IT projects affecting end‐users.RequirementsProven experience in Service ... of service.Document resolutions, procedures, and known issues to maintain knowledge base and improve service ... Windows operating systems, Office 365 applications, and ITSM tools.Log, track, and manage incidents and service

Ministery Service Operator#J-18808-Ljbffr ... ALTEN in the Public Service & Government industries9 000 20 + countries Governments rely heavily on digital ... Local authorities employ new digital usages to connect infrastructure and civil servants to improve service ... governmentAs a digital expert, ALTEN provides high-value services, both in terms of technological training and service

technology We look for collaborators passionate about technology, who exceed themselves, and are focused on customer

Monitor and improveOLAs, SLAs, and KPIsto maintain high service quality. ... Lead and mentor theOperations Management Team (TTS)to optimize service efficiency. ... Strong expertise inITIL frameworks, service management, and IT operations strategy . ... Responsibilities: Establish and manage anew IT Operations Center (Service Desk) , ensuring smooth implementation