
Education & Qualifications required University degree Behavioural Capabilities Effective Communication
Customer ... Carry out administrative duties within agreed
service level agreements, emphasizing speed, accuracy, ... using predefined scripts, Genie knowledge platform, and FAQ resources, aligning with People Services'
service ... Responsibilities Address employee requests through the HR Case management system in accordance with
service ... Ensures a positive employee experience by proactively seeking information, as well as promoting self-
service