212 customer service English-speaking jobs in Coimbra

Your ResponsibilitiesManage day‐to‐day global Meeting & Collaboration Spaces service operations, ensuring ... timely and effective resolution of incidents and fulfillment of service requests per ITIL.Own Incident ... , escalations, root cause analysis and implementation of corrective actions.Maintain and update all service ... , drive user adoption and evangelise the service while communicating status, risks and improvement plans ... KPIs; proactively identify and address issues before they impact business operations.Track and plan service

Manage risks related to service continuity and availability. ... Experience in ITIL‐based service management and operational support. ... Ensure timely and effective resolution of incidents and fulfillment of service requests. ... Experience managing Global IT Services and working with global service providers. ... ResponsibilitiesResponsible for managing day to day service operations of global on‐prem Active Directory

, and deliver joyful customer experiences. ... Let's shape the future of customer engagement together! ... Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin ... Our platform empowers organizations to activate customer data, design seamless cross-channel interactions ... Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships

We are looking for aTravel Customer Representativeto assist clients throughout their travel journey — ... client experienceQualificationsFriendly and patient communicator who enjoys helping peopleCustomer service

service experience preferred but not required Organized and dependable with attention to detail Comfortable ... complex issues when necessary Ideal CandidateStrong communicator with a helpful and patient attitude Customer

service skillsCustomer support or hospitality experience is helpful but not requiredOrganized with strong ... concerns professionally and escalão more complex issues when neededIdeal CandidateStrong communication and customer

Drive continual improvement initiatives to reduce incident volume, improve recovery time, and enhance customer ... Collaborate with Service Desk, Service Managers, technical teams, and external providers to ensure effective ... Understanding of infrastructure, application, and cloud service operations and dependencies. ... Experience coordinating cross‐functional teams and external service providers during critical incidents ... Qualifications5+ years of experience in IT Service Management, with a strong focus on Incident and Major

addressed.Drive continual improvement initiatives to reduce incident volume, improve recovery time, and enhance customer ... contact for Incident and Major Incident process‐related questions and escalations.Collaborate with Service ... process documentation, SOPs, and knowledge base articles.Qualifications5+ years of experience in IT Service ... applications, cloud, end‐user services).Experience coordinating cross‐functional teams and external service ... Desk, Service Managers, technical teams, and external providers to ensure effective incident response.Provide

Olympus are opening a new IT service delivery centre in Coimbra, Portugal we are in the process of globalising ... ways of working through our Global IT delivery center and through consolidating appropriate tasks with service ... supporting mitigation activities and ensuring readiness for J‐SOX compliance Define and maintain IT service ... financial analysis, financial modelling, and problem‐solving techniques Hands‐on experience with IT service

We specialize in Nearshore projects, Project Development, Service Management, and Technology Academies.We

Champion partner-first experiences in billing, including seamless reseller flows and self-service capabilities ... Intermedia's mission-critical billing and quote-to-cash systems, ensuring our global partner and customer ... Translate customer and partner requirements into clear product initiatives with measurable business outcomes ... evaluate emerging technologies, including AI, and identify opportunities to improve billing workflows, customer

(Customer Experience Management) or (WCM Web Content Management) would be an advantage ... Digital Experience The OpenText DX business is focused on selling an industry-leading portfolio of Customer ... , and Workforce Optimization solutions offer exciting and compelling ways to address customer needs. ... Our rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management ... Experience selling Digital Experience software similar to CCM (Customer Communication Management), CEM

service; · preferably have completed sales or marketing certifications in digital marketing, social ... Genpact is committed to creating a dynamic work environment that values respect and integrity, customer ... ; · drive advertiser communications and technical issue resolution, aiming to achieve high level of customer ... strong understanding of social media marketing, online advertising sales, campaign management, and customer ... related field; · comfortable over the phone and navigating CRM systems; · ability to provide exceptional customer

service; · preferably have completed sales or marketing certifications in digital marketing, social ... Genpact is committed to creating a dynamic work environment that values respect and integrity, customer ... ; · drive advertiser communications and technical issue resolution, aiming to achieve high level of customer ... strong understanding of social media marketing, online advertising sales, campaign management, and customer ... related field; · comfortable over the phone and navigating CRM systems; · ability to provide exceptional customer

Ensure CI relationships, attributes, and classifications follow governance standards; Coordinate with service

ResponsibilitiesFullstack development and DevOps responsibilities over Client's website and self-service ... solution performance, etc.Additional/Desirable capabilities Other skillset wanted: Experiences to develop customer

rental sector, operating across multiple markets and focused on delivering innovative, flexible, and customer‐centric ... the alignment of O2C processes across countries, working with international stakeholders and Shared Service

strategic PMO will design and implement a system-led, data-driven operating model across the organisations service

. ◦ Ensure understanding and delivery of the company's service standards, training materials, operational

Minimum of 1/3 years and a maximum of 4 years of professional experience (in a customer service environment