9164 customer service English-speaking jobs in Portugal

Define, negotiate, and monitor SLAs to ensure service quality and customer satisfaction. ... Experience with IT service management frameworks (ITIL, COBIT). ... Utilize monitoring tools to track SLAs, KPIs, and service performance. ... Stay updated on emerging telecom and IT trends to enhance service offerings. ... Devoteam Cyber Trust | IT and Telecom Service Manager | Telecom Sector 3 days ago Be among the first

Product/service development experience. ... Service Delivery Manager (m/f) – Hybrid (Lisbon) Match Profiler is an Information Systems consultant ... professionals with the following profile: What do you need to have: Hard Skills: The mission of the Service

service Excellent grooming standards Flexibility to respond to a range of different work situations ... travel within the local area to drive business into the specific hotel/cluster and to increase market/customer ... and senior management to include the reporting of appointments, calls made and business leads Answer customer ... highest standards: Analyse local market trends and competitor activity to identify business leads Develop customer ... that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer

trust and confidence Display a high level of technical knowledge and consistent service throughout all ... use cases, commands and parameters Drive onsite project workshops and consultation with the customer ... Provide customer-facing technical documentation, including Acceptance Test Plans Write high quality ... Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project ... post-sales services for software implementation, scripting, upgrades and migrations Work closely with customer

Act as an alternative escalation point for Customer Service (CS) Leaders. ... (SME) on customer experience (CX). ... Join us on our journey to create exceptional experiences for every customer! ... If you’re ready to make an impact and amplify the customer voice, we’d love to hear from you. ... team, responsible for resolving the most complex customer issues and using the customer’s voice as a

Customer Service Experience: You’ve worked in customer support before and know what it takes — patience ... to improve customer satisfaction Represent the voice of the customer across the company Collaborate ... As our Customer Experience Lead, you’ll wear multiple hats. ... , clarity, and a strong sense of responsibility to deliver happy outcomes for the customer. ... Tasks Manage and respond to customer inquiries with care and efficiency Develop and execute strategies

The deliverable on each opportunity will include full-service documentation (estimates, scope documents ... Participate in customer workshops to understand customer needs & scope as required. ... , proposal responses, customer presentations). ... ASC Solution leads will drive the Solution Architecting of customer requirements on SAP solutions with ... They are responsible for assembling the complete SAP solution based on customer requirements to support

You will implement strategies that reinforce excellent customer service, fostering a proactive sales ... We value diversity and innovation and encourage the sharing of ideas that can make our service better ... culture centered on customer needs. ... Store Manager is essential to ensure that every customer leaves satisfied. ... Customer Focus: Our mission is to offer a unique and quality shopping experience, and the role of the

Excellent customer service skills and ability to work as part of a team. ... Participate in customer satisfaction surveys and send reminders for feedback.

attitude focused on Customer Expectations & Needs understanding Deliverable-driven, able to work with ... delivery, service level management, solution performance, database management, product/service planning ... Knowledge of SAP Ariba, ServiceNow & Splunk software would be a plus Full mastery of Google Suite Strong customer-oriented ... IT Service Delivery Manager for Sourcing Apply locations Lisbon (Airbus Portugal) Coimbra time type Full ... As a Service Delivery Manager, you are accountable for the End to End Services and associated Contracts

The Pentest Service Delivery Officer ensures the running of ongoing pentests campaign He also performs

Preferred Qualifications: ITIL certification or similar in service management. ... Technical Skills: Practical knowledge of ITIL or other service management methodologies. ... We are proud of our people at the service of technology. We are proud of our diverse environment. ... Job DescriptionWe are looking for a Service Delivery Manager to join Devoteam Managed Services. ... Minimum of 4 years of experience in service delivery management, preferably in Managed Services.

is an international company with 18+ years of experience, delivering top-tier solutions in Team-as-a-Service

Are you a dedicated Business Analyst with a passion for HR technology and a talent for service support ... Your Role: As a Business Analyst and Service Support Analyst, you will hold a pivotal position within ... Operations (GTO) division aims to design, develop, and operate Global IT products, ensuring quality service ... for candidates with the following experience and skills: Proven track record as a Business Analyst, Service ... complex issues, support L1 and L2 teams, implement processes to prevent recurrent problems, and produce service

As an Associate on the Client Service team, you will focus on making the right connections between our ... Come work with us to deliver the best service in the industry and help our clients make some of the most

improvement of the service. ... Handle customer non-conformities with the help of the relevant departments and participate in the continuous ... preparing quotes, managing orders and other spare parts flow related activities, always working towards customer

: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab ... market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service

When our service desk is facing complex data challenges, you are there to offer your expertise. ... You can handle stressful situations and you are flexible with last-minute customer changes. ... don't hesitate to handle when a problem occurs and you will discuss this with the team and the customer

23 Remote policy: Partial remoteJoin a highly competent and ownership-driven team that works on both customer-facing

23 Remote policy: Partial remoteJoin a highly competent and ownership-driven team that works on both customer-facing