1423 customer service English-speaking jobs in Porto District

Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer ... Set up proactive service plan and conduct regular service review meetings with clients (operational and ... full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle ... The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring ... Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.

Sound understanding of performance management and customer service as key success factors. ... Ownership of the Scope of work and Service Level Agreement with the customer Primary responsibility ... Service, and General Business Industries Truck Transportation, Airlines and Aviation, Maritime ... application in operations of the solution, related processes including WIs, timely implementation of CRs and service ... Proactively identify opportunities to gain new business with the customer (new added value services,

Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership ... Ensure compliance with the Service Partnership Agreement. ... Agreements as well as Customer Satisfaction surveys. ... Billing, collection activities and resolution of customer disputes are performed timely and accurately ... Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for

The position plays a critical role in supporting customer operations, optimizing service delivery, and ... information in internal systems Gather internal and/or customer feedback to support service and process ... Key tasks involve coordinating order bookings with shippers and service providers, including DPW EUR ... relevant experience in freight forwarding or international shipping Strong communication skills with a service-oriented ... fulfilling contractual obligations as outlined in customer Standard Operating Procedures.

Experience in customer service or technical support roles. ... Proven service attitude and a solution-oriented mindset. ... Manage and document customer complaints, ensuring proper follow-up and resolution. ... Who You Are We’re looking for someone with a service mindset, technical curiosity, and strong communication ... This position involves shift-based work and participation in an on‑call rotation to support our global customer

Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. ... As a full-service, global Contract Research Organization (CRO), we build solution-driven teams working

Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership ... Ensure compliance with the Service Partnership Agreement. ... Agreements as well as Customer Satisfaction surveys. ... Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for ... Billing, collection activities and resolution of customer disputes are performed timely and accurately

Excellent customer service skills. ... Support and Service Delivery (15%): Oversee the service model, provide technical support, and develop ... support and a service delivery model. ... they will manage security roles, create policies, and ensure alignment with business needs, providing customer

listings and sales pricing), to coordinate with Purchasing, Finance and Service the timely release of ... materials, as well as customer and supplier master data; Coordinate timely and complete cross functional ... includes all finished goods, packaging materials, raw materials, operating supplies, semi-finished goods, service ... requirements are efficiently communicated and commercial data is created in a timely manner (including customer

that restaurants, bars, hotels, and private clients receive exceptional service and a curated wine experience ... The role is responsible for managing and growing our customer base in the North of Portugal, ensuring ... Key responsibilities include overseeing daily sales, taking and processing customer orders, developing ... The Wine Sales & Account Manager will regularly visit clients in their territory to ensure excellent customer

Leverage customer insights: Collaborate with the UXR and customer insights teams to conduct user research ... After probation - company sick pay and cycle to work scheme Long term service reward after 2+ years of ... service - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay ... Ongoing projects/how you'll spend your day: Customer-centric UX/UI design: Create wireframes, prototypes ... process: From product conception and ideation through to implementation, pre-launch testing and final customer

or customer service roles. ... Technical Skills Proficiency with customer service tools such as Zendesk, Aircall and Breezeway. ... Collaborate with the operations team and leadership to improve response times and service quality. ... Assess, prioritize, and resolve customer inquiries efficiently. ... Role Overview As a Senior Customer Support Specialist (Tier 2), you’ll play a key role in ensuring an

the “voice of the customer” to understand evolving needs Continuously follow up on customer/distributor ... /distributor experience and service level: Lead internal coordination to ensure the best experience ... and service level for customers/distributors Actively participate in annual initiatives such as ... new business opportunities Perform commercial management of customers/distributors Offer the best customer ... Develop a solid relationship with accounts at all levels through regular contacts and visits Respond to customer

Experience in ITIL and IT Service Management procesos. ... Participate in customer calls, identify focus areas, and provide consultancy in critical areas. ... Demonstrate versatility in handling complex and challenging customer discussions and interactions. ... The candidate must possess strong SAP Basis expertise, a customer-focused mindset, and excellent communication ... Our application experts are engaged across the customer lifecycle to understand customer’s needs, helping

Description Join Our Team as Director of Service Delivery in Portugal (Porto or Lisbon) Are you a ... Concentrix is seeking a passionate and results-driven Director of Service Delivery to join our team in ... About the Role: As the Director of Service Delivery, you will be the bridge between our esteemed global ... You will ensure that our service delivery meets and exceeds contractual obligations while fostering strong ... Key Responsibilities: Leadership and Strategy: Spearhead the service delivery strategy to meet key performance

Service delivery Ensure deliver of a robust service, in a global service organisation mindset that can ... to improve service globally. ... Share service insights with both the Senior Service Specialist and Infrastructure Specialist to help ... Job Description Summary The Infrastructure & Service Engineer has primary responsibility to deliver ... The Infrastructure & Service Engineer will work closely with the Senior Infrastructure Specialist in

About Us: Planet is a leading technology company transforming payments by putting customer experience ... Key Responsibilities: Service Reporting & Analytics: Develop, maintain, and distribute service performance ... Management reporting, operations, or service analytics. ... Understanding of cloud-based service operations and performance monitoring. ... Proficiency with ITSM platforms such as ServiceNow, BMC Remedy, or Jira Service Management.

Process orders from customers in the assigned territory in coordination with the Customer Service department ... manufacturer of professional dental products and technologies, with a 130-year history of innovation and service ... Prepare, follow up, and close tailored commercial proposals for each customer. ... Maintain, strengthen, and expand the customer portfolio within the assigned territory. ... Identify and generate cross-selling opportunities within the existing DS customer base.

Minimum of 3 years of customer service experience. ... and ensures completion of customer service tasks within the expected time frames Ensure a consistent ... service management, communication and transport operation management. ... Customer: customer care, operational buyer, transport manager. 3PLs: both internal and competitors. ... and pro-active communication flow with the customer Act as a strong interface to resolve customer problems

service / user support English Software / IT Applications OUR VALUES: CMA CGM Group is proud to define ... #39; loading capacity, giving the best contribution possible to the Group, developing and managing a customer ... her/his commercial area Participate in establishing the Commercial actions plan and ensure the right customer ... Business intelligence Commercial action Negotiation Operational marketing Commercial relation Pricing Customer ... Identify commercial market opportunities and prospect and follow up customers to develop and monitor the customer