1153 customer service English-speaking jobs in Lisbon District

or service concerns. ... Manage team rotas, shift schedules, on-call coverage, and holiday planning, ensuring service continuity ... Drive shift-left initiatives: stronger KB articles, improved macros, automation, self-service, and guided ... , and continuous improvement across global customer environments. ... Manage strategic customer expectations, ensuring timely, empathetic, and accurate updates.

liaise with Agency Finance to ensure quarterly invoices are accurate and delivered on time Act as a customer ... experience and comfort with EBA / procurement workflows Excellent stakeholder management and a diplomatic, customer-focused ... business-related issues Prepare and support Price Proposals (PP), Operational Level Agreements (OLA) and Service ... estimation and pricing, and new Business-Model development Manage daily ServiceNow (SNOW) activities: service-task ... structures, resource-plan requests and timecard processing Required Skills and Qualifications: Proven service-delivery

liaise with Agency Finance to ensure quarterly invoices are accurate and delivered on time Act as a customer ... experience and comfort with EBA / procurement workflows Excellent stakeholder management and a diplomatic, customer-focused ... business-related issues Prepare and support Price Proposals (PP), Operational Level Agreements (OLA) and Service ... estimation and pricing, and new Business-Model development Manage daily ServiceNow (SNOW) activities: service-task ... structures, resource-plan requests and timecard processing Required Skills and Qualifications: Proven service-delivery

You have strong knowledge on Salesforce Service Cloud, ideally administrator, platform builder and Service ... a culture of continuous service improvement. ... where you will be the Single Point of Contact for our worldwide Telephony infrastructure used by our Customer ... You develop a customer-oriented mindset and a culture of collaboration, trust and transparency and foster ... Our template is based on state-of-the-art solutions leveraging mainly Salesforce Service Cloud and Vonage

Collaborate with cross-functional teams (e.g., marketing, customer service, IT, and operations) to define ... self-service portals, and digital engagement for utility services. ... Architect, design, and implement Salesforce Commerce Cloud solutions to support e-commerce, customer ... Implement A/B testing and other optimization strategies to enhance customer engagement and conversion ... Knowledge of the utilities industry, including billing, metering, or customer engagement processes, is

Prioritize and resolve incidents and service requests within defined Service Level Objectives (SLOs). ... Proactive, persistent, and service-oriented mindset. ... Identify opportunities for automation and continuous service improvement to reduce manual and repetitive

Service Quality Maintenance Ensure availability, stability, and performance of Jira and Confluence Data ... Certified System Administrator) CMDB Fundamentals Infrastructure & ITOM knowledge CIS Discovery CIS Service

experience in workforce management, forecasting, or capacity planning, ideally within a call center, customer ... Service Level achievement against target. ... Coordinate staffing adjustments across internal teams and partner sites to maintain service continuity ... Solid understanding of core contact center KPIs (Service Level, AHT, Occupancy, Shrinkage, Adherence, ... Staffing & Real-Time Management Design and maintain staffing plans and shift schedules that balance service

new and existing products and features Collaborate with other product teams to deliver and improve customer ... planning and execution of projects, features, and integrations Integrate and work closely with external service

Join a team that values communication and quality service in one of Europe's best cities. ... Strong problem-solving abilities and customer-first mindset. ... Accurately track and manage customer cases from initial intake to completion. ... Dutch & English-speaking Customer Care & Recall Agent Company: Konecta Portugal Location: Lisbon, Portugal ... Konecta Portugal is hiring a Dutch & English Customer Care & Recall Agent to deliver top-tier support

Drafting, reviewing, and finalizing Statements of Work (SOW) for a variety of service requirements. ... Required Security Clearance: NATO SECRET DUTIES AND ROLE On-boarding and off-boarding of service contractors

Development • Strong skills in Salesforce, Flows, Validation Rules, Apex • Hands on with Rest, SOAP, Service ... Rhinos say about working with us: Key Words: Salesforce, Flows, Validation Rules, Apex, Rest, SOAP, Service

Quality Excellence: Deliver high-quality service that consistently exceeds client expectations and quality ... Strong communication skills and a customer-first mindset. ... Accommodation Options: Available private room in a shared company apartment with all utility bills and cleaning service ... Key Responsibilities Customer Support: Assist customers with billing, invoicing, and account access ... We are looking for an Operations Customer Expert to join our team in Lisbon supporting users of a world-leading

Our expertise includes full service-capabilities, resourcing and Functional Service (FSP) solutions. ... Provide senior commercial support on complex proposals, contract negotiations, and strategic customer ... As a full-service, global Contract Research Organization (CRO), we build solution-driven teams working

issues efficiently while maintaining high service quality Requirements Previous experience in Technical ... Customer Support Advisor (C1 English) – Lisbon, Portugal  We are hiring a Customer Support Advisor for ... a technology-focused customer support role in Lisbon. ... Job Responsibilities Provide customer support via phone, email, and chat Troubleshoot account access ... support customers in using products and services Provide timely and professional responses Resolve customer

Implement IVR logic and self-service customer journeys. ... Experience in IVR design, routing and customer journey implementation. ... Nice to have: Genesys Cloud certifications, Salesforce Service Cloud integration experience, Azure integration ... About the Assignment Client: Global automotive manufacturer — customer care and engineering technology

Engagement modules (Sales, Customer Service, Field Service, etc.); Experience with Dynamics 365 Customer ... strong track record in Dynamics 365 CRM implementation projects; Deep knowledge of key Dynamics 365 Customer

market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service ... : Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps,POC, Tech Lab); Nearshore

service; preferably have completed sales or marketing certifications in digital marketing, social media ... Genpact is committed to creating a dynamic work environment that values respect and integrity, customer ... strong understanding of social media marketing, online advertising sales, campaign management, and customer ... related field; comfortable over the phone and navigating CRM systems; ability to provide exceptional customer ... accounts; drive advertiser communications and technical issue resolution, aiming to achieve high level of customer

Strong knowledge of Salesforce Service Cloud implementations. ... Strong hands-on experience with Salesforce Core, particularly Service Cloud.