2940 customer service English-speaking jobs in Lisbon District

, or customer success models Experience with automation, AI‐assisted service workflows, or self‐service ... , customer success, self‐service, and lifecycle experience. ... You'll support cross‐functional initiatives that improve onboarding, support, customer success, service ... Contribute to CX transformation initiatives tied to onboarding, time‐to‐value, service experience, automation ... Experience in fintech, spend management, B2B SaaS, or financial operations Familiarity with journey mapping, service

experience and embed a customer-focused culture across the team.• Ensure compliance with underwriting ... environment with strong attention to quality, compliance and customer outcomes, preferably also in a ... , with the ability to balance customer outcomes with commercial and risk considerations.• Able to work ... accountable and collaborative team culture.• Manage team capacity, prioritise workloads and ensure service ... day-to-day performance of the Desk Underwriting Team, ensuring effective workload prioritisation, strong service

The Service Maintenance & Operations (SMO) Lead is accountable for the effective delivery of Event, Request ... , and Incident Management , ensuring service quality, SLA compliance, and rapid issue resolution across ... Requirements Strong experience in IT service operations (Event, Incident, and Request Management). ... Promote continuous service improvement , including KPI optimization, ticket reduction, and automation ... Act as a primary escalation point for business stakeholders and vendors when service levels are at risk

support role with a strong customer service orientation Professional proficiency in English, with excellent ... Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling ... Potentially contributing to project management and support service management activities. 3+ years of ... Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the ... We are a skilled and customer-focused group passionate about providing timely and effective solutions

; Ensure consistently high customer service, including same‐day response time and resolution of customer ... SMART plans covering strategy, goals and tactics for range, merchandising, promotions, pricing, service ... customers; Present, negotiate and implement targeted plans for range, merchandising, promotions, pricing, service ... and distribution; Build a clear understanding of customer structure, roles and key individuals; Hold ... and company personnel; Conduct quarterly business reviews with the primary customer contact or buyer

Analyse customer satisfaction feedback to identify areas for improvement. ... Main responsibilities Ensure an understanding of all operations and their processes within the Service ... Facilitate meetings with Service Tower delivery operations to obtain feedback on potential improvements ... process optimization and transformation projects with measurable impact on efficiency, cost, quality, or service

Collaborate with internal teams (sales, marketing, operations, and customer service) to ensure seamless ... service delivery. ... (KAM) is responsible for managing and developing strategic relationships with key clients, ensuring customer ... Ensure timely resolution of customer issues, acting as a liaison between the client and internal teams ... Negotiate contracts, pricing, and terms to maximize profitability while maintaining customer satisfaction

Collaborate with internal teams (sales, marketing, operations, and customer service) to ensure seamless ... service delivery. ... (KAM) is responsible for managing and developing strategic relationships with key clients, ensuring customer ... Ensure timely resolution of customer issues, acting as a liaison between the client and internal teams ... Negotiate contracts, pricing, and terms to maximize profitability while maintaining customer satisfaction

Your contribution will strengthen company's service quality and enhance the overall customer experienc ... Our teams work at the intersection of customer service, product quality, digitalisation, and operational ... focused experience across company's global service organisation. ... can look forward t o:In the Warranty area, you will contribute to ensuring a smooth, transparent, and customer ... Junior Claim Handling, you'll help identify improvements, drive compliance, and contribute to a positive customer

Our teams work at the intersection of customer service, product quality, digitalisation, and operational ... Your contribution will strengthen the company's service quality and enhance the overall customer experience ... experience across the company's global service organisation. ... Junior Claim Handling, you'll help identify improvements, drive compliance, and contribute to a positive customer ... can look forward to In the Warranty area, you will contribute to ensuring a smooth, transparent, and customer‐focused

, and a strong customer-focused service culture. ... a culture of collaboration, trust, and customer satisfaction. ... Manage the service level agreements (SLAs) with the service providers and IT teams, to align them with ... Drive service transparency through regular service reviews and stakeholder communication on performance ... A strong knowledge of the IT service industry, trends, and technologies.

Configure and enhance core Service Cloud capabilities, including Case Management, Omni‑Channel, Service ... Service Cloud solutions using Apex and Lightning Web Components (LWC). ... Senior Salesforce Developer – Service Cloud Responsibilities Develop and maintain custom Salesforce ... Qualifications 5+ years of Salesforce development experience, with strong expertise in Service Cloud ... Strong experience in Service Cloud functionalities, including Case Management, Omni‑Channel, SLAs/Entitlements

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal ( ... What you will do in this role As a Customer Service Representative, you will: Receive telephone calls ... client expectations related to operational excellence: high targets regarding quality, efficiency & customer ... qualifications Concentrix is a great match if you: Have a high level of English (C2)  Have previous customer

chaotic world of customer service. ... drive operational excellence, empower customer growth, and set new standards for service in a rapidly ... Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence ... outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service ... Customer‐Obsessed: you listen deeply, empathize authentically, and design with the customer at the center

Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer ... Silva, developed by AXA GO, is a Service Management tool based on ServiceNow technology, used by AXA ... as necessary to ensure timely resolution Design and develop catalog items while ensuring simplified service ... various IT and business processes such as incident management, problem management, change management, and service ... reports while ensuring that they do not negatively impact the platform performance Design and develop Service

The impact of the role: As a Technical Service Delivery Manager, you will lead the technical delivery ... You will combine hands-on technical oversight with service management leadership, ensuring incidents, ... Participate in CAB and change approval activities, representing operational readiness, service impact ... Ability to review logs, monitoring alerts, application behavior, technical evidence, and service health ... Support availability, service reliability, and operational resilience through proactive monitoring, trend

Role Summary The Manager of Customer Success leads a team of Customer Success professionals responsible ... Behaviours & Values Customer‐obsessed: champions customer outcomes and long‐term partnerships. ... Represent Customer Success in escalations and incident reviews, ensuring clear customer communication ... Collaborate with Marketing on customer engagement with events, advocacy, references, and customer stories ... for driving adoption, value realization, renewal, and expansion across a defined customer portfolio.

Customer Service Leadership Lead and oversee Customer Service to ensure timely, empathetic, and effective ... Proven ability to lead and develop cross‐functional teams across supply chain and customer service. ... service functions to ensure the success and scalability of the company's Amazon FBA business. ... Analyze customer feedback to drive operational and product improvements. ... Gather and analyze customer feedback to drive process and product improvements.

Resolve incidents and service requests in multi-client environments. ... Skills Microsoft Windows macOS Hardware & Troubleshooting Service Desk On-Site & Remote Technical Support

and achieve optimum customer service delivery. ... Reliable, Honest and able to demonstrate an open attentive approach to customer service. ... Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs ... Similar experience of customer and / or food preparation environment is preferred. ... Keep the Front of house informed of any food running out and pre-empt any delays in customer waiting.