2628 customer service English-speaking jobs in Lisbon District

Collaborate Across Teams: Work with Customer Service, Product Tech, and Operations teams to ensure insights ... Customer Metrics Knowledge: Strong understanding of Customer Experience metrics (CSAT, NPS, CES, etc. ... What you'll do Transform Customer Data into Action: Analyze customer journey data to generate actionable ... insights that improve customer experience (CSAT, NPS, contact rate). ... align with business goals and improve the overall customer journey.

Predict and forecast risk, renewal and expansion within the customer portfolio. ... Represent the voice of the customer to inform our sales process or product roadmap. ... The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building ... Customer Success Managers are working directly with customers that can vary in their market segment, ... Guide a customer on process, people and change management best practices to drive customers adoption

Explore your potential as project manager for global customer implementations If you have solid experience ... from operations in DSV and would like to explore a new career path in DSV, Global Customer Implementation ... A trusted partner to customers and internal stakeholders As a customer implementation project manager ... Lead the design phase for customer tailored solutions, related to both operations and technical setup ... on assigned projects according to our project management methodology, based on Prince2, and Global Customer

We are in Business for People, empowering people in service organizations with innovative Enterprise ... ability to build and maintain strategic client relationships, with a focus on delivering exceptional service ... Job DescriptionAs a Senior Customer Success Manager, you will play a critical role in driving customer ... skills, and a customer-first mindset. ... This role may require security clearance required for customer projects and access to sensitive (customer

sharing feedback and advocating for customer needs. ... trends, customer needs, and feedback on product, sales, and marketing strategies. ... Demonstrated ability to create or contribute to scalable customer success processes. ... Exceptional ability to listen, understand, and address customer needs with empathy. ... The Impact You Will Have As a Customer Success Manager (EMEA), you’ll play a pivotal role in helping

Responsibility Competent, friendly and efficient – that is how professional customer service looks today ... service / call center environment (preferred). ... Become part of our customer support team and use your chance to start an international career. ... the client, you will act in different industries and you will focus, among others, on tasks such as: Customer ... number of pc-related issues; Professional management of changes, adjustments, complaints and any other customer

Monitoring Microsoft 365 service health, managing service requests, and overseeing change management

Sales or Service Cloud experience. ... Partner with teams including Sales, Customer Support, Customer Success, and Finance to ensure systems ... Implement, integrate, and support our broader tech stack—including Salesforce Sales & Service Cloud, ... Experience Sites (Customer and Partner Portals), CPQ, Gainsight, Kimble, and more. ... Familiarity with sales and customer-facing processes (ideally in a B2B context).

Identify and translate customer needs into commissionable IT services. ... Drive continuous service improvements and contribute to service transitions and development activities ... Identify and publish service metrics. ... and ensuring continuous service improvement. ... Monitor IT service performance and delivery indicators.

Team spirit, customer centric, solution & value oriented ... the Quality of Service across various products and services. ... as well as additional Quality of Service key performance indicators. ... Review QoS metrics to ensure good quality of data in supporting tools like Service Now. ... AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service

consulting, technical execution of system integrations, and the automation of marketing, sales, and service ... been helping mid-sized companies and large corporations achieve sustainable growth and outstanding customer ... partners, we combine technological excellence with marketing expertise, optimizing every phase of the customer

The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive ... and organizations through seamless communication on the industry's most integrated platform for Customer ... With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing ... We help customer experience and IT leaders become the heartbeat of their organizations, empowering them

A passion for customer service. ... Ensure portfolio compliance with Siemens service design criteria and service offering guidelines. ... Coordinate the cooperation and buy-in of stakeholders like value center heads, service owners, and service ... Supervise the lifecycle of IT services and service offerings. ... Experience with IT outsourcing, IT contracting, service level and KPI definition is a plus.

focus: you adapt services to align with customer needs. ... Professional conduct in line with the corporate behaviors result-driven, readiness to change, customer ... organized is therefore necessary to prioritize your tasks and be appropriately responsive Behaviors: Customer ... As the Local Hosting Service Owner, you will work on datacenter for Worldwide on premise infrastructure ... Develop partnership with vendors, service providers, and users to best meet the expectations of each

on operational insights and customer feedback. ... Ability to structure and lead customer-facing conversations, both technical and strategic. ... A chance to make a real impact on customer success and SAP’s cloud operations footprint. ... Collaborate with the Service Engineering team to co-innovate and enhance BTP service offerings based ... Experience working with agile delivery models or service design teams.

service. ... Manager in managing the restaurant and bar as an independent profitable unit and sets standards for customer ... for the position of Restaurant Hostess, with experience in luxury catering and a particular taste for customer ... , ensuring excellent service. ... , ensuring excellent service.

Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in ... Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful ... Passion and energy in all customer interactions. ... Conduct vigorous dry runs on strategic deals and customer engagements. ... Focus on creating compelling storylines and themes for customer interactions.

; Maintain optimal level of customer satisfaction; Identify all customer issues and recommend appropriate ... Know how to work on Databases in the Azure Infrastructure-as-a-Service platform; Fluent in (technical ... system support strategies in order to ensure our SLA and system availability targets are met, and our Service ... Responsibilities Taking ownership of customer issues reported and seeing problems through to resolution ... responsible for the implementation of new databases and the operational management of existing databases; Customer

service software applications and process customer implementations that don’t necessarily follow a standard ... service, relationship management, troubleshooting and support skills. ... platforms at UI level (WordPress/Shopify/Wix/Joomla) or similar; Technologically capable to quickly learn customer ... Experience working in a B2B environment, online advertising or ad product experience; Strong communication, customer ... Join our team and support EMEA based clients by establishing a new service dedicated to client’s high

Act as interface to customer service/after-sales partners (e.g. body builders, workshops), maintaining ... input relating to warranty in SAP Manage highly sensitive data relating to individual customer warranty ... Responsibilities: You will be responsible for handling highly sensitive data relating to individual customer ... You also ensure a simple and efficient handling of our service processes towards our customers. ... Shape solutions and applications for our worldwide warranty and service support processes, thus making