1424 customer service English-speaking jobs in Porto District

AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer ... We infuse AI across every aspect of your customer journey and contact center operations, to drive automation ... UJET\'s AI solutions empower agents, optimize customer journeys, and transform contact center operations

Work in cloud environments with AWS, including deployment, monitoring, and service management. ... combining top-tier brands, physical stores, and digital platforms, it delivers seamless and engaging customer

About the Company: Content Guru is the largest privately owned provider of Contact Centre as a Service ... clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service ... We help businesses across the globe to enhance their customer engagement and experience. ... Work within an Agile team to develop applications to meet product/customer requirements. ... This includes our development of AI and propensity modelling to create the seamless end-to-end customer

and access management, including Azure AD, MFA, and SSO.* Strong customer service and communication ... The analyst partners with global IT teams to maintain service quality, security, and compliance within ... **Minimum Experience:*** 2–4 years’ experience in IT Support / Service Desk / Desktop Support roles.* ... *What You're Day Will Look Like:*** Provide first-line IT support to EMEA employees through the Service ... management platforms, such as ServiceNow, and ITIL service management practices.* Knowledge of identity

service performance to ensure client needs and company financial performance are met Partner with support ... develop new models to support staffing and volume changes Lead reviews of Call Centre efficiency and customer ... service disposition and sense of professionalism for self and team Solid understanding of the organization ... to take initiative and ownership with focus on continuous improvement Demonstrated ability to foster customer

* Familiarity with **Power BI**, **Microsoft Office 365**, and **ERP system integrations**.* Strong customer ... You will act as a key liaison between end users, Managed Service Providers (MSPs), and internal IT teams ... of **Microsoft Dynamics 365 Finance & Operations** modules.* Experience collaborating with **Managed Service ... cross-system or complex issues.* **Document resolutions, root causes, and best practices** within the IT Service ... service orientation and ability to remain composed under pressure.### **Why Join Us*** Competitive compensation

Provide professional and courteous communication to ensure high customer satisfaction. ... Monitor, respond to, and resolve service desk tickets promptly. ... Understanding of service desk practices like Asset Management, Incident, Change, and Problem Management ... With offices in the UK and EU, we deliver high standards of service to our clients and our 1400 employees

Develop and implement new Key Performance Indicators (KPIs) to measure product and service quality. ... Join as a Customer Quality Engineer at Bloq.it Bloq.it is the world’s leading smart locker solution, ... Design and implement a structured process for collecting, logging and tracking customer complaints. ... Quality team by ensuring that installed lockers meet the highest standards of reliability, safety and customer

Job Title Customer Success role at proGrow Location & Employment Full-time Matosinhos About the ... Engineering, Mechanical Engineering, or a related field At least 2 years of professional experience in Customer

We’re looking for Customer Support Specialists to join us in our office in Porto. Interested? ... and contribute to a continuously improving knowledge base Represent the voice of the customer internally ... , or Product teams Work in rotating shifts, including occasional weekends, to support our European customer ... base Collaborate with teammates to improve processes and customer experience Maintain clear documentation ... issues, payments, and general inquiries Follow internal procedures to ensure compliance, safety, and customer

Do you have a passion for customer service, a commercial profile and do you love working with people? ... Commercial vocation and customer orientation. Advanced level of Office Automation. ... Ensure the correct provision of subcontracted service providers (maintenance, cleaning, repair, etc.)

reported issues thoroughly; Utilize ticketing systems for tracking and learning; Measure and act on service ... Job Description Respond to, analyze, and resolve technical issues; Restore customer issues promptly according ... resolution; Apply and contribute to technical support processes, policies, and tools; Collaborate with customer

Customer Service . ... Attend and provide post–sale service. Business Intelligence . ... expectations to ensure delivery of the best of our services, generate demand, through appropriate care and service ... Manage customer relationships by resolving client concerns, ensuring customers are set up in CRM . ... Work with General Manager and Sales Team to execute a business strategy for all customer segments in

needs and business opportunities, always opting for the best solution to ensure customer satisfaction ... OBJECTIVE To sell engines, generators, and their respective components and accessories, according to customer ... Tasks Promote and carry out the sale of engines, generators, and respective components, in line with customer ... visits, advise clients, and provide guidance for the correct and efficient use of equipment; Carry out customer

Customer Support & Issue Resolution Obtain, process, and mediate customer complaints; especially those ... Proactively monitor customer performance and ensure stable, high-quality output. ... Play an influential role in customer success, innovation, and product advancement. ... This role ensures that Foopak cupstock and food packaging boards run successfully on customer manufacturing ... technical activities related to Foopak product trials, qualification, troubleshooting, and ongoing customer

our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service ... issues and communicate with customers Implement best security practices Assist in managing network service ... Join to apply for the Network Engineer role at Five9 Join us in bringing joy to customer experience. ... bringing the power of the cloud to thousands of customers and facilitating more than three billion customer ... software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer

Excellent communication and customer service orientation. ... Provide a consultative and differentiated service to both leisure and corporate travelers.

Support post-market surveillance and customer feedback analysis to drive product improvements. ... Liaise with suppliers and service providers to ensure quality and security requirements are met. ... Support post-market surveillance and customer feedback analysis to drive product improvements and ensure ... Liaise with suppliers and service providers to ensure quality and security requirements are met throughout

About the Company Content Guru is the largest privately owned provider of Contact Centre as a Service ... clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service ... We help businesses across the globe to enhance their customer engagement and experience. ... Work within an Agile team to develop applications to meet product/customer requirements. ... This includes our development of AI and propensity modelling to create the seamless end‑to‑end customer

Do you like to translate customer requirements into IT solutions? ... Together, we drive innovation and customer success, while caring for our people and empowering them to