4740 customer service English-speaking jobs in Lisbon District

Identify and address operational bottlenecks: high contact rates, escalations, backlog, low self-service ... Customer Care Operations Architect - Lisbon (M/F) Join to apply for the Customer Care Operations Architect ... Drive improvements in key Customer Care KPIs: CSAT, FCR, resolution time, customer autonomy, cost per ... You're focused on data reliability and customer experience. ... Objectives Improve customer satisfaction. Reduce operational friction.

We are looking for a data-driven, detail-oriented Workforce Management (WFM) Analyst to join our Customer ... Perform real-time monitoring and make intraday adjustments to protect service performance. ... Develop and publish agent schedules aligned with staffing requirements and service level goals. ... optimizing schedules, and ensuring we have the right people at the right time to deliver an outstanding customer

Develop your skills in sales, customer service, and technical support. ... Join our dynamic Sales and Technical Service team and gain hands-on experience in a global company committed ... Experience in project management or customer relationship management is an advantage. ... Search internal databases for technical product documentation to support customer inquiries. ... Maintain and extensively use the internal CRM/database to manage all assigned customer interactions,

service through every written and spoken outlet. ... Follow up with customers as needed to ensure the best possible service experience. ... Provide an awesome customer experience each and every time. ... Provide solutions, offers, and information to match customer needs. ... Handle and resolve customer concerns with empathy and attention to detail.

Handle and resolve end to end product troubleshooting and customer support for our client advertising ... Operations & Eng groups to resolve all types of generic, technical or product queries Drive overall Customer ... , impact resolution times for end customer Partner with inhouse technical specialists to educate advertisers ... Satisfaction metrics ensuring service quality through case journey, providing regular updates across ... And be an active part in ensuring client guidelines, promoting, and actively participating in the service

chaotic world of customer service. ... How can we automate all customer service interactions as much as possible, from process automation to ... Key challenges / use cases How do we enrich customer service conversations with accurate language detection ... service solutions at scale. ... Job Description Zendesk's people have one goal in mind: to make Customer Experience better.

Maintain strong working relationships with vendors and service providers to ensure reliable customer ... Oversee service projects, ensuring high quality, clear timelines, and efficient operations. ... As a Customer Success Manager , you will ensure that every customer gets a strong start through hands-on ... Collect and communicate customer feedback to help improve products and processes. ... Key Responsibilities Deliver customer and partner training onsite to ensure confident use of Caretag

Working autonomously in a very dynamic role, you will be responsible for investigating the customer´s ... performing technical activities such as troubleshooting, testing, reporting, in order to solve complex customer ... Job Description As Nokia's growth engine, we create value for communication service providers and ... enterprise customers by leading the transition to cloud-native software and as-a-service delivery models ... CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service

Our collective goal is to ensure that Customer Success service offerings align with business objectives ... We are in Business for People, empowering people in service organizations with innovative Enterprise ... Experience in customer experience and customer support initiatives. ... , drive customer value, and contribute to overall SaaS growth and scalability. ... tools) and their role in managing customer adoption, expansion, and renewal efforts.

excellence, CRM, customer interaction automation and self-service products. ... You will drive customer service automation and optimization projects by improving processes or enhancing ... service runs smoothly. ... You are passionate about customer satisfaction and driving NPS. ... What you'll do: Together with the team, you will work on improving the customer experience on our

Enjoy dealing with the public and have the ability to provide excellent customer service with a ‘can ... Requirements Bags of enthusiasm A customer service‑oriented background, e.g. previous experience working

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions ... Legal Entity: Bosch Service Solutions S.A. ... Personality: Independent, structured, and customer-focused approach; Able to work effectively under time

KYC Client Service Manager - Lisbon, Portugal Spanish Customer Advisor - Lisbon, Portugal Digital Support ... Build a global servicing network from scratch, with a direct impact on cost, efficiency, and customer ... Commercial acumen and ability to negotiate with international service providers. ... Own the sourcing and procurement of external service providers and set up after sales services, ensuring ... Lead implementation and onboarding of new service partners, ensuring full integration into Indie Campers

Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Preferred ... clients in the online and digital advertising domain; Provide pre and post-sales support for all self-service ... We are recruiting Customer Delight for Social Media DAY SHIFT - English speaking to Lisbon in Portugal ... clients' experience; Identify trends and solve problems facing multiple SMB clients; Resolve customer

the IT system support strategies to ensure our SLA and system availability targets are met, and our Service ... optimal customer satisfaction by identifying issues and recommending appropriate solutions; Provide ... Responsibilities Take ownership of customer issues reported and see problems through to resolution; Maintain ... IT and technology; Strong analytical and problem-solving skills; Solid skills in system management; Customer

, and Customer Engagement processes. ... Language Requirement: Fluent English About the Role We are looking for an experienced SAP C4C (Cloud for Customer ... Knowledge of Service Cloud V2. Certification in SAP C4C or SAP Cloud CX Solutions. ... Configure Sales, Service, and Marketing functionalities, workflows, UI, and data models. ... Requirements 3+ years of experience as an SAP C4C Consultant (Sales, Service, or both).

Collaborate with cross-functional teams to drive innovation and customer success. ... Oversee Backup as a Service product lifecycle and ensure seamless delivery. ... seeking a Product Manager to lead the development and strategy of cloud offerings, including Backup as a Service

Software Testing Officer who will be in charge of being the link between the Stafiz development team and customer ... Stafiz is a French startup that develops online software intended for service companies (consultants, ... The software provides ERP features and creates a network among all stakeholders (service companies, their

Minimum of 12 months of experience in customer service or in banking, finance, or insurance. ... Customer Support Specialist – Irish Market (Lisbon) We are looking for Customer Support Specialists ... Strong communication skills, empathy, and customer-oriented mindset. ... Responsibilities: Provide customer support via chat, phone, or email, ensuring fast and effective assistance

Detalhe da Oferta: Dynamics 365 Development Service (m/f) – Hybrid (Lisbon) Descrição da função ... integration in our internal team/client, professionals with the following profile: Dynamics 365 Development Service