Provides onsite and remote technical support to customers, troubleshooting hardware, software, and network issues. Manages service tickets, escalates complex issues, and performs server updates. Requires strong communication, problem-solving, and technical skills.
The GIRC Lead provides technical escalation support and leads a team of GIRC Analysts, ensuring quality monitoring and response activities across networking, systems, and cybersecurity. This role involves troubleshooting, process improvement, team training, and meeting service level agreements.
The GIRC Trainee provides hands-on experience in IT and cybersecurity operations. Trainees will assist with monitoring systems, documenting processes, and performing basic technical tasks under supervision.
Provides technical support to customers, troubleshooting and resolving issues with workstations, laptops, smartphones, and other devices. Configures devices, manages inventory, performs maintenance tasks, and updates documentation.