Manage end-to-end delivery of exceptional consumer experience for IQOS products. Responsible for store management procedures, team leadership, product and sales analysis, and ensuring alignment with company values.
Manages end-to-end client onboarding and service implementation projects. Translates Statements of Work into project plans, timelines, and deliverables. Coordinates logistics, schedules, and execution of tasks. Tracks project progress, manages risks, and ensures successful project closure.
Provides technical support to customers, troubleshooting and resolving issues with workstations, laptops, smartphones, and other devices. Configures devices, manages inventory, performs maintenance tasks, and updates documentation.