No matter how big or small the request is, you’ll take care of customer service in a timely, accurate..us About us Optiply is located at the intersection of three fast-growing industries: Software as a Service..customer, by our software or by the systems we connect to. ..You will promptly respond to customer queries via email, live chat, and/or phone. ..A drive to dig into the details of a system or process to solve customer problems.