onsite technicians, or customer-specific internal service resources, as necessary.Maintain service ticket..with each client’s Service Level Agreement (SLA).Process service tickets and assign to appropriate Jolera..service windows.React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.Monitor..Manager for appropriate handling and routing.Actively monitor all customer systems and services and.., record, and troubleshoot customer backup status if necessary.Follow all other processes and quality