Manager for Award-Winning Wellness Retreat Madeira Island

Responsibilities

• Leadership & Team Management

• Lead the team, fostering a culture of warmth, professionalism, and collaboration.

• Work closely with the Back of House Operations Manager and Assistant Front of House Manager to ensure operational alignment across all departments and step up when necessary.

• Mentor, motivate, and oversee staff, ensuring clear communication and accountability

• Guest Experience

• Oversee all guest-facing interactions pre-, during, and post-stay to deliver a consistently premium experience.

• Manage check-ins, guest hosting, and in-person touchpoints with a welcoming, solution-oriented approach.

• Ensure guest feedback is documented, escalated, and acted upon to drive continuous improvement.

• Business Development & Sales

• Drive revenue growth through sourcing and securing new private hire, corporate retreat, and yoga retreat clients.

• Convert incoming venue hire inquiries into confirmed bookings through proactive follow-ups and relationship management.

• Collaborate with the marketing team to improve conversion rates, develop business pipelines, and strengthen brand partnerships.

• Represent the company in a polished and professional manner at industry events, networking opportunities, and with key stakeholders. Operations & Coordination

• Oversee smooth weekly retreat operations in partnership with the Back of House team, ensuring ambience, cleanliness, and guest rituals are upheld to the highest standard.

• Coordinate with chefs, therapists, housekeeping, and freelance facilitators to ensure premium service delivery.

• Support ongoing programme and seasonal updates to maintain the retreat’s reputation for innovation and excellence.

Qualifications

Candidate Profile

• Proven experience in hospitality, wellness, events, or hotel management in a senior role.
• Background in sales, business development, or guest relationship management a plus.
• Excellent leadership and people management skills; natural team player.
• Strong organisational and problem-solving ability.
• Commercially savvy, results-oriented, and motivated to drive growth.
• Adaptable and open to evolving responsibilities as the company expands globally.

What We Offer

Employee Benefits

• Competitive salary + commission scheme
• Daily staff meals mindfully prepared by our in-house retreat chef
• Complimentary weekly team yoga class
• Complimentary monthly massage/treatment of choice
• Share of guest gratuities/tips distributed across team
• Visit to Yeotown Devon and London for further training
• Growth opportunities within an expanding international wellness brand

Additional Information

And most importantly: beyond financial rewards, this role offers something far greater. As part of the Yeotown team, you will play a vital role in helping guests at pivotal moments in their lives by supporting their health, clarity, and wellbeing. The impact you have will be both outward and inward: uplifting others while cultivating your own sense of purpose, growth, and resilience. You’ll be surrounded by a team of passionate, talented individuals working together each day to share their skills in service of a healthier, more balanced world. A truly rewarding role that goes far beyond the traditional scope of a job..