Head Housekeeper - Madeira Island

October 21 9370-729, Arco da Calheta

Department

House keeping

Summary

We are seeking a highly organized and detail-oriented Head Housekeeper to lead our housekeeping team. The ideal candidate will have extensive experience in senior-level housekeeping within luxury hospitality settings, ensuring that our retreat maintains an immaculate and inviting atmosphere for our guests. This role is critical to upholding our commitment to exceptional service and guest satisfaction.

Responsibilities

Quality Control:

Maintain and enhance cleanliness standards throughout the retreat, ensuring all guest areas and bedrooms meet luxury quality levels.
Perform regular inspections of rooms, common areas, and facilities to identify any areas requiring improvement or maintenance.

Inventory & Supplies Management:

Oversee inventory of cleaning supplies, linens, and guest amenities, ensuring stock levels are maintained and ordering / purchasing as necessary.
Develop and manage the housekeeping budget efficiently, seeking cost-effective solutions without compromising quality.

Guest Interaction:

Ensure prompt and courteous service to guests, addressing any special requests or concerns regarding cleanliness.
Collaborate with Retreat Manager to support a seamless guest experience.

Qualifications

Proven experience as a Head Housekeeper or in a similar senior-level housekeeping role within a luxury hotel or retreat.
Exceptional attention to detail and a keen eye for cleanliness and organization.
Knowledge of cleaning and sanitation products, techniques, and methods.
Excellent organizational and time management skills.
Ability to work flexible hours, including weekends and holidays as needed.
A genuine passion for providing outstanding service and creating a welcoming environment for guests.